At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic team.
- Company: Join EPAS Ltd, a leader in sustainable solutions with a vibrant work culture.
- Benefits: Enjoy private health insurance, 30 days holiday, and career growth opportunities.
- Other info: Be part of a supportive environment with exciting projects and potential travel.
- Why this job: Make a real difference in a growing industry while developing your IT skills.
- Qualifications: Degree in IT or related field and 3-5 years of IT support experience required.
The predicted salary is between 24750 - 30250 £ per year.
Information Technology IT Support Specialist – Environmental Products and Services Ltd
Location
Newry, Northern Ireland (Office-based) with support for Stockport, UK and planned expansion into the USA.
Job Type
Full-Time, Permanent – Monday to Friday
Benefits Package
- Private Health Insurance (employee, partner and children up to age 25) after 9-month qualifying period.
- Death in Service Life Insurance after the qualifying period.
- 30 Days’ Paid Holiday per annum.
- Opportunities for career progression and skills development.
- A supportive and dynamic work environment in a growing industry.
About Environmental Products and Services Ltd (EPAS Ltd)
EPAS is a global leader in sustainable Fats, Oils and Grease (FOG) management and food waste solutions.
- Learn more about the company and our innovative solutions: https://youtu. be/osi Pr9XDWQ8
- Technical Support
- Provide first- and second-line technical support for users across the business.
- Install, configure, and troubleshoot software and hardware systems.
- Monitor system performance and perform regular maintenance.
- Support onboarding/offboarding of staff, ensuring secure device setup and data hand-back.
- Network & Systems Management
- Maintain LAN/WAN, firewalls, VPNs, Intune/Entra/Bit Locker and internet connectivity.
- Support Microsoft 365 administration and ensure data security.
- Manage backups, updates and cybersecurity measures.
- IT Operations & Documentation
- Maintain accurate records of support tickets and technical documentation.
- Support onboarding of new staff with IT setups and training.
- Ensure compliance with IT policies, procedures and GDPR standards.
- Responsible for maintaining IT asset and software licence registers, file audit evidence.
- Act as internal liaison with external providers and MSPs to elevate and manage issues.
- Assist specialists in the delivery of IT-related projects such as Salesforce.
- Support ISO27001 and Cyber Essentials audits by coordinating evidence gathering and staff training completion.
- Create and deliver simple user guides and training materials for EPAS staff.
- Identify opportunities to improve IT systems and processes.
- Key Requirements
- Degree or diploma in IT, Computer Science, or related field (or equivalent practical experience).
- Proven experience in a similar IT support role of 3-5 years.
- Excellent knowledge of Windows OS, Microsoft 365, and IT security principles.
- Strong problem-solving and communication skills.
- Ability to work independently and under pressure.
- Experience with network administration and remote support tools.
- Exposure to ISO27001 and Cyber Essentials environments desirable.
- Ability to travel occasionally, clean drivers licence and passport desirable.
How to Apply
Interested candidates should submit their CV and cover letter detailing their relevant experience and qualifications or email it to hr@epas-ltd. com with the subject line: “IT Support Specialist Application – [Your Name]”.
#J-18808-Ljbffr
IT Support Specialist in Newry employer: Environmental Products and Services Ltd
As a leading waste management company based in Newry, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees. With a strong focus on professional development, we offer numerous opportunities for career progression and skill enhancement, making us an excellent employer for those looking to grow in the IT support field. Join us to be part of a meaningful mission while enjoying a supportive environment that values your contributions.
Contact Details:
Environmental Products and Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Newry
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Environmental Products and Services Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Environmental Products and Services Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Environmental Products and Services Ltd!
✨Direct Apply to Environmental Products and Services Ltd
Let's not forget to apply directly through the Environmental Products and Services Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist in Newry
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Environmental Products and Services Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Environmental Products and Services Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Environmental Products and Services Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
