Operations Officer

Location: London or Bath, with a minimum of 3 days per week in the office

Contract type: Full-time, permanent

Salary range: £30,000-40,000

Reporting to: Deputy Chief Operating Officer

About the role

This is an exciting opportunity for an operations professional who shares EJF’s commitment to environmental justice and is ready to take on real responsibility across a fast-growing global non‑profit organisation. As Operations Officer, you will play a hands‑on role in keeping EJF's international operations running smoothly across 16 countries on four continents, with a particular focus on our five European offices. Your remit will be broad. From ensuring offices function efficiently and IT systems operate safely, to providing HR support to line managers and coordinating across teams in multiple time zones, no two days will look the same. Over time, you will develop a working knowledge of the full operational landscape of an international NGO, building skills and experience across functions that few comparable roles can offer. You will bring at least three years of experience in an operations, coordination, or administrative role, ideally in an international or multi‑site environment. You will also have strong organisational skills, sound judgement, and a proactive, problem‑solving mindset. This is a role for someone who takes pride in getting things right, thrives on variety, and wants to contribute meaningfully to an organisation working on some of the most urgent environmental and human rights issues of our time.

Key responsibilities

• Operations, Systems & IT Support: user onboarding; troubleshooting technical issues with hardware or software (calling in external support when needed); managing access and settings; and supporting digital security procedures.
• HR & People: implementing recruitment and induction processes; maintaining staff records and ensuring timely staff reports and appraisals; supporting effective transactional HR services across European offices; and answering ad hoc staff queries.
• Office management: ensuring that offices in the UK, Belgium, France, Germany and Spain run efficiently and provide staff with excellent places to work and collaborate.
• General Administration & Organisational Support: managing shared inboxes and calendars; supporting significant procurements and associated financial processes; maintaining institutional registrations and log‑ins with relevant entities; implementing systems and processes across the team as required; organising all‑staff and management team meetings; and providing ad hoc support for events and other administrative tasks.

Essential skills and experience

• Demonstrable commitment to EJF's vision, mission and values and a determination to change the world for the better.
• At least three years’ experience in an operations, coordination, or administrative role, ideally within an international or multi‑site environment.
• Strong organisational and time‑management skills, with a proven ability to juggle competing priorities and deliver consistently to deadlines.
• Excellent written and verbal communication skills in English, with the confidence to liaise with colleagues, partners and suppliers across diverse cultures and time zones.
• Sound judgement and discretion when handling confidential or sensitive information, including HR and personnel matters.
• A proactive, hands‑on, problem‑solving mindset, with strong attention to detail and a willingness to take ownership of tasks from start to finish.
• Confident IT user, with proficiency in Microsoft Office and/or Google Workspace and the ability to learn new systems and tools quickly.
• A team player who collaborates effectively across functions, geographies and time zones, and who is comfortable supporting colleagues at all levels of the organisation.
• Fluency in English.

Desirable skills and experience

• Experience working across more than one operational discipline (HR, IT, facilities, finance).
• Professional‑level French, German or Spanish.
• Experience working in a non‑profit, international NGO or other mission‑driven organisation.

What we offer

• 22 days’ annual leave (exclusive of bank holidays), increasing with each year of service, plus additional paid leave between Christmas and New Year.
• Generous pension scheme, with employer contributions increasing over time.
• Flexible working hours and hybrid working (typically 3 days in the office / 2 from home).
• A dynamic, supportive, and inclusive working environment, with genuine opportunities for professional development and career progression.
• The chance to contribute to an organisation delivering real‑world impact for people and planet.

Candidates must have the legal right to work in the United Kingdom. EJF is an equal opportunity employer, committed to diversity within the workplace.