Support Worker

Role Summary

We’re looking for a kind, empathetic and resilient Support Worker to join our Homelessness and complex needs Service in Kensington & Chelsea. This is a 6‑month fixed term contract. All applicants must be legally eligible to work in the UK by the start of employment; Look Ahead does not offer sponsorship.

Pay: £28,808.00 per annum for 40 hours per week.

Benefits

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24‑7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

Shift Details

Staff are expected to work 8 hours daily on a shift rota basis, including weekends. Shifts are 7.30 am – 3.30 pm and 2.00 pm – 10 pm.

What You’ll Do

• Deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
• Support customers to maintain their tenancies.
• Support to budget and prevent rent arrears.
• Assess practical and emotional needs to incorporate into their support plan.
• Develop support plans and risk management plans.
• Carry out weekly health and safety checks.
• Carry out security duties / welfare checks to ensure the safety of the customers and premises.
• Monitor the CCTV throughout the shift.

Responsibilities

This is not an exhaustive list of all duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About You

• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Flexible
• Open to feedback and self development
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can‑do attitude
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Ability to cope positively with challenging and diverse behaviour

Essential

• NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable

• Relevant specialism experience

About Us

Look Ahead is a leading, not‑for‑profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year.

Our mission is to co‑design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: Excellence and innovation, Caring and compassionate, Inclusive and trusted, Partnership and One‑Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.