Executive Assistant to the Director of Service Transformation - 31297
Executive Assistant to the Director of Service Transformation - 31297

Executive Assistant to the Director of Service Transformation - 31297

Norwich Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support the Director by managing their diary, travel, and communications.
  • Company: Join the Environment Agency, dedicated to creating better places for people and wildlife.
  • Benefits: Enjoy flexible working options and a supportive team environment.
  • Why this job: Be part of a mission-driven team that values diversity and personal development.
  • Qualifications: Strong communication, organisational skills, and experience supporting senior leaders are essential.
  • Other info: Opportunities for personal growth and engagement with various stakeholders.

The predicted salary is between 30000 - 42000 £ per year.

An exciting opportunity has arisen for an experienced and highly organised Executive Assistant to join the team and help manage the Director's daily business and administration.

Working with initiative and a high degree of independence, as part of the Service Transformation Executive Office (STEO) you'll aid the Director to lead the work that Service Transformation does with Environment Agency colleagues, Defra, Government, and partners to create better places for people and wildlife.

Working closely with the STEO, the Leadership Team's offices, colleagues from across the organisation, and external partners, you will:

  • Manage the Director's busy diary and mailbox, triage and distribute accordingly
  • Co-ordinate the Director's travel, annual leave and expenses
  • Manage the shared inbox and be the initial contact for the STEO with the ability to action, commission requests or assign independently to others
  • Handle and oversee all line manager and administrative tasks of the wider leadership team (expenses, leave, other SOP approvals, etc.)
  • Work closely with the STEO to update the Director on day-to-day activities and priorities
  • Provide support with coordinating leadership meetings
  • Provide ad hoc support to the Director and their office, occasionally outside of the scope of your primary responsibilities
  • Being able to work flexibly to support the Director as required

You’ll have the opportunity to join the Director in some internal and external engagement opportunities and to pursue your own personal development goals within the wide-ranging work of the team.

The Environment Agency are committed to having an inclusive workforce to reflect the communities we serve. We don’t just talk about diversity; we seek it, embrace it and live it, for the benefit of our staff, our communities and our environment. As part of your comprehensive induction, you’ll be provided with all the equipment required for your role.

The team The Service Transformation Executive Office is a small, supportive team that works together to deliver on behalf of the Director. As part of the team, you will be the key organiser. This includes helping the Director prioritise and deliver the organisation’s action plan by managing their daily activities and appointments accordingly.

Experience/skills Required

A fast-paced office where priorities can change quickly. You’ll need to be proactive, able to adapt quickly, willing to pick up the phone to established networks and have an outcome-based approach.

Essential:

  • Excellent customer service and communication skills (written and verbal), and the ability to adapt to different audiences.
  • Team player, able to identify and solve problems, knowing when to draw in support and able to use initiative and work independently.
  • Excellent organisational and prioritisation skills whilst working in a busy environment.
  • Ability to develop and maintain relationships with internal and external customers.
  • Ability to join dots and draw conclusions based on available information.
  • Experience supporting senior leaders.
  • Good knowledge and understanding of organisational procedures and processes.
  • Working with high level sensitive information.
  • Resilience, determination and ability to respond to changing situations.

Desirable:

  • Good business & corporate awareness.

Contact and additional information

The successful applicant can be based at any location, but the expectation is the successful candidate will occasionally co-locate with the Director in the South East with some limited travel around the country.

Everyone that joins us is required to undertake training and participate in incident response duties when the need arises. Having an incident role is an essential part of working for the Environment Agency and an active way to support communities and prevent harm to the environment.

We value diversity and actively encourage applicants from all backgrounds to apply.

Please contact sue.weatherburn@environment-agency.gov.uk if you would like to discuss this role further.

Interviews will likely take place w/c 14th July 2025.

Executive Assistant to the Director of Service Transformation - 31297 employer: Environment Agency

The Environment Agency is an exceptional employer, offering a dynamic work culture that prioritises inclusivity and personal development. As an Executive Assistant to the Director of Service Transformation, you will be part of a supportive team dedicated to creating better places for people and wildlife, with opportunities for professional growth and engagement in meaningful projects. Located in the South East, this role provides flexibility and the chance to collaborate with diverse stakeholders, making it a rewarding environment for those seeking impactful employment.
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Contact Detail:

Environment Agency Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Executive Assistant to the Director of Service Transformation - 31297

✨Tip Number 1

Familiarise yourself with the Environment Agency's mission and values. Understanding their commitment to creating better places for people and wildlife will help you align your responses during interviews and demonstrate your enthusiasm for the role.

✨Tip Number 2

Network with current or former employees of the Environment Agency, especially those in administrative roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.

✨Tip Number 3

Prepare specific examples that showcase your organisational skills and ability to manage multiple priorities. The role requires a high degree of independence, so demonstrating your proactive approach in past experiences will set you apart.

✨Tip Number 4

Research the key stakeholders you might interact with in this role. Understanding their roles and how they contribute to the Service Transformation team will help you communicate effectively and show your readiness to engage with them.

We think you need these skills to ace Executive Assistant to the Director of Service Transformation - 31297

Excellent Customer Service Skills
Strong Verbal and Written Communication Skills
Proactive Problem-Solving Abilities
Exceptional Organisational Skills
Ability to Prioritise Tasks Effectively
Experience Supporting Senior Leaders
Ability to Manage Sensitive Information
Strong Interpersonal Skills
Adaptability to Changing Situations
Team Collaboration Skills
Attention to Detail
Ability to Develop Relationships with Stakeholders
Resilience and Determination
Understanding of Organisational Procedures

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the responsibilities of an Executive Assistant. Focus on your organisational skills, ability to manage multiple tasks, and any experience supporting senior leaders.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Use specific examples from your past experiences that demonstrate your ability to handle the demands of the position, such as managing a busy diary or coordinating travel.

Use the STAR Method: When answering competency questions, use the STAR (Situation, Task, Action, Result) method to structure your responses. This will help you clearly convey your experiences and how they relate to the skills required for the role.

Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Executive Assistant role.

How to prepare for a job interview at Environment Agency

✨Showcase Your Organisational Skills

As an Executive Assistant, your ability to manage multiple tasks is crucial. Prepare examples of how you've successfully organised events or projects under tight deadlines, highlighting your prioritisation and time management skills.

✨Communicate Clearly and Effectively

Effective communication is key in this role. Be ready to discuss instances where you had to convey complex information to various stakeholders, ensuring everyone understood your message. Use the STAR method to structure your responses.

✨Demonstrate Customer Focus

This position requires addressing the needs of both internal and external customers. Think of examples where you balanced competing demands while providing timely and effective responses, showcasing your customer service skills.

✨Be Proactive and Adaptable

The environment can change quickly, so it's important to demonstrate your proactive nature. Share experiences where you took the initiative to solve problems or adapt to new situations, showing your resilience and determination.

Executive Assistant to the Director of Service Transformation - 31297
Environment Agency

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