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- Tasks: Deliver excellent customer service and manage enquiries across the Wessex area.
- Company: Join the Environment Agency, committed to diversity and community engagement.
- Benefits: Flexible working options available; training and support provided.
- Why this job: Be part of a friendly team focused on making a positive impact in the community.
- Qualifications: Strong communication skills and experience with customer enquiries are essential.
- Other info: Full-time position with opportunities for part-time applicants.
The predicted salary is between 30000 - 42000 £ per year.
In Wessex we want to create a diverse workplace where people are respected, valued and listened to. We’re all different, and by embracing Equality, Diversity & Inclusion (EDI) we can become an equal opportunity employer where jointly we all grow and learn together.
It is our ambition to champion diversity through building a workforce as diverse as the communities we serve.
This is exciting opportunity to join the Environment Agency’s Wessex Customer & Engagement team.
You\’ll work with national and area-based colleagues, providing diverse information to a wide range of customers. You\’ll deliver great customer service to ensure people find us easy to engage with and our reputation is protected.
Primarily you will:
– Deliver excellent customer service to people across the Wessex area
– Manage incoming customer enquiries and Freedom of Information requests via email, telephone and letter
– Work with teams and colleagues across the Environment Agency to gather accurate information
– Respond to customer enquiries, within statutory timeframes
– Use our tracking database to accurately record all customer enquiries and responses
We are looking to fill this position on a full-time basis. However, we support flexible working and would welcome applications from candidates who work part-time.
The team
The Customer and Engagement Team is the centre of excellence for customer service and reputation for the Environment Agency. We manage diverse requests from active and informed external customers and facilitate a considered approach to engagement for internal teams. We are professional, friendly, and people focused. We support each other to get great outcomes for our customers.
Experience/skills required
We are seeking a self-motivated and customer focused person.
• Excellent written and verbal communication skills
• Able to produce high quality work
• Organised, flexible, able to prioritise workloads and meet tight deadlines
• Experience of dealing with customer enquiries and data requests
• Excellent interpersonal skills and be confident in engaging with customers and colleagues
• Good IT skills. Able to use Microsoft packages including Outlook.
We’re looking for candidates with enthusiasm and the right skills to succeed in the role. Training and support will be provided.
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31763 - Customer & Engagement Team Member employer: Environment Agency
Contact Detail:
Environment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 31763 - Customer & Engagement Team Member
✨Tip Number 1
Familiarise yourself with the Environment Agency's mission and values, especially around Equality, Diversity & Inclusion. This will help you align your responses during interviews and show that you share their commitment to creating a diverse workplace.
✨Tip Number 2
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you managed enquiries effectively or resolved issues, as these will demonstrate your suitability for the Customer & Engagement Team.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Outlook and any database management tools. Being comfortable with technology will not only help you in the role but also show that you're proactive and ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of the Environment Agency if possible. They can provide insights into the team culture and expectations, which can be invaluable when preparing for interviews and understanding what they value in a candidate.
We think you need these skills to ace 31763 - Customer & Engagement Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Customer & Engagement Team Member.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences where you managed enquiries. Use specific examples to demonstrate your excellent communication and organisational skills.
Showcase Your Skills: Make sure to mention your proficiency in IT, particularly with Microsoft packages like Outlook. If you have experience with tracking databases or handling Freedom of Information requests, include that as well.
Express Enthusiasm for EDI: Since the company values diversity and inclusion, express your commitment to these principles in your application. Share any relevant experiences that showcase your understanding and support for creating an inclusive workplace.
How to prepare for a job interview at Environment Agency
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer engagement, be prepared to share specific examples of how you've delivered excellent customer service in the past. Highlight your ability to handle enquiries and resolve issues effectively.
✨Demonstrate Your Communication Abilities
Excellent written and verbal communication skills are crucial for this position. During the interview, practice clear and concise communication. You might even want to prepare a brief response to a common customer enquiry to showcase your skills.
✨Emphasise Your Organisational Skills
The job requires managing multiple enquiries and meeting tight deadlines. Be ready to discuss how you prioritise tasks and stay organised, perhaps by sharing a time when you successfully managed competing deadlines.
✨Express Enthusiasm for Diversity and Inclusion
Wessex values diversity and inclusion, so it's important to convey your understanding and appreciation for these principles. Share any experiences or insights you have regarding working in diverse teams or engaging with varied customer demographics.
