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- Tasks: Deliver top-notch customer service and manage enquiries across the Wessex region.
- Company: Join the Environment Agency, committed to diversity and inclusion.
- Benefits: Flexible working options, full training, and support for personal growth.
- Other info: Exciting opportunity with potential for part-time arrangements.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
In Wessex, we are committed to creating a diverse and inclusive workplace where everyone is respected, valued, and heard. By embracing Equality, Diversity and Inclusion (EDI), we aim to be an equal opportunities employer where people can grow, learn, and succeed together. We are proud to champion diversity and aspire to build a workforce that reflects the communities we serve.
This is an exciting opportunity to join the Environment Agency’s Wessex Customers & Engagement Team, where you will play a vital role in delivering high-quality customer service and protecting our reputation. You will work closely with national and local colleagues to provide accurate, timely, and accessible information to a wide range of customers across the Wessex area. Your work will help ensure the Environment Agency remains easy to engage with and responsive to public needs.
Key Responsibilities:- Deliver excellent customer service to customers across the Wessex region
- Manage customer enquiries and Freedom of Information requests via email, telephone, and letter
- Liaise with teams across the Environment Agency to gather accurate and relevant information
- Respond to customer enquiries within statutory timescales
- Accurately record enquiries and responses using our customer tracking database
This role is offered on a fixed term full-time basis, however we actively support flexible working and welcome applications from candidates seeking part-time arrangements. Responding to incidents is a core part of the Environment Agency’s work. You will be required to hold an incident role and be available to respond to incidents or provide business continuity support when required. Full training, alternative working arrangements, and additional payments may apply to support this responsibility.
Customer and Engagement Team Member - 34437 in Bridgwater employer: Environment Agency Jobs
Contact Detail:
Environment Agency Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Engagement Team Member - 34437 in Bridgwater
✨Tip Number 1
Get to know the company! Research the Environment Agency and its values, especially around Equality, Diversity, and Inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the team dynamics. They might even give you tips on how to stand out in your application!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer and Engagement Team Member - 34437 in Bridgwater
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our commitment to diversity and inclusion, so don’t hold back on showcasing your unique perspective!
Showcase Customer Service Skills: Since this role is all about delivering excellent customer service, be sure to include examples of how you've successfully managed customer enquiries in the past. We love seeing real-life scenarios where you've gone above and beyond for customers!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your responses are easy to read and understand. This will help us get a good sense of who you are and what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Environment Agency Jobs
✨Know Your Stuff
Make sure you understand the Environment Agency's mission and values, especially around Equality, Diversity, and Inclusion. Familiarise yourself with their work in the Wessex area and be ready to discuss how your skills can contribute to delivering high-quality customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer enquiries or resolved issues. Highlight your ability to communicate clearly and effectively, as this role is all about providing accurate and timely information to customers.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like responding to a difficult customer or managing multiple enquiries at once. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the team. You might ask about the types of incidents you could be involved in or how the team collaborates to ensure customer satisfaction. This shows you're engaged and eager to learn more.