At a Glance
- Tasks: Coordinate drainage projects, manage client inquiries, and ensure smooth operations.
- Company: Established UK property services company with a focus on excellence.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Work remotely from South Africa while collaborating with a UK-based team.
- Why this job: Join a dynamic team and make a real impact in property services.
- Qualifications: 3+ years in project coordination, with drainage experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are a well-established UK property services company, seeking a Drainage Coordinator to work remotely from South Africa, with confidence, speed, and compliance. You will play a pivotal role within the Drainage Division at Environ Property Services, based in Fulham, London, UK. Reporting directly to the Operations Manager, the coordinator ensures the seamless management of client inquiries, survey bookings, job scheduling, and project delivery.
We’re looking for individuals who align with our mission to solve complex property issues proactively, share our vision for trusted, high-performance service, and embody our core values of integrity, craftsmanship, communication, and collaboration.
Duties & Responsibilities
- Ensure the seamless management of client inquiries, survey bookings, job scheduling, and project delivery in support of the Drainage team.
- Serve as the primary point of contact between clients, surveyors, drainage engineers, labourers, subcontractors, and internal teams.
- Maintain high standards of communication, operational efficiency, and project documentation.
- Deliver an outstanding client experience and support the company’s reputation for excellence.
- Manage incoming client inquiries and convert them into scheduled surveys and works.
- Book and coordinate drainage surveys, ensuring timely delivery of reports to clients.
- Liaise closely with tradesmen to ensure they are briefed for all jobs and reports are completed accurately.
- Manage job bookings and tracking systems.
- Track and follow up on quotes, manage approvals, and convert successful quotations into scheduled works.
- Coordinate drainage works projects - confirm tradesmen availability, order materials, arrange access, and manage project progress through to completion.
- Provide regular project updates to clients, ensuring expectations are managed and satisfaction is maintained.
- Maintain up-to-date job records and documentation in Podio.
- Track profit margins, issue invoices, and follow up on payments in line with company terms.
- Act as the key communication point for all parties involved in drainage - including clients, internal staff, subcontractors, tradesmen, and suppliers.
- Ensure compliance with company processes and procedures for financial accuracy, safety, and operational efficiency.
- Highlight where issues are and ensure drainage jobs are running smoothly.
Desired Experience & Qualification
- Minimum of 3 years proven background / experience in scheduling of works, coordinating and project administration within the property maintenance services, construction or facilities management industries.
- Must have at least 2 years of experience in drainage or plumbing works coordination and good knowledge of drainage.
- Demonstrated experience managing job bookings and tracking systems.
- Proficient in Google Workspace and comfortable using CRM or project management platforms.
- Excellent diary management skills and must be adaptable.
- Excellent English communication skills and exceptional customer service skills essential.
- Own reliable laptop in good working condition, and a professional remote setup with stable internet are required for this role.
- Remote work experience essential.
- Strong organisational skills with exceptional attention to detail and accuracy.
- Professional telephone manner with the ability to handle both client inquiries and contractor liaison.
- Ability to manage multiple priorities while maintaining composure and accuracy.
- Excellent team and client management skills essential.
- Proactive, solutions-focused mindset with a commitment to delivering high service standards.
Interested?
Drainage Works Coordinator in London employer: Environ Property Services
Environ Property Services is an exceptional employer that values integrity, craftsmanship, and collaboration, offering a dynamic remote work environment from South Africa while being part of a well-established UK property services company. Employees benefit from a supportive culture that prioritises professional growth, with opportunities to enhance skills in project management and client relations, all while contributing to a mission of delivering high-performance service in the drainage sector. Join us to be part of a team that not only solves complex property issues but also fosters a rewarding and engaging workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land Drainage Works Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services and drainage sectors. Attend industry events or join online forums where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience in scheduling and project coordination. Use real examples from your past roles to demonstrate how you’ve successfully managed projects and client relationships. This will make you stand out when applying through our website.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Understand their mission and think about how your experience aligns with their goals. Be ready to discuss how you can contribute to their success in the drainage division.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer’s mind. Don’t forget to apply through our website for the best chance at landing that Drainage Works Coordinator position!
We think you need these skills to ace Drainage Works Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in scheduling, project administration, and drainage works coordination to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and how your values align with ours. Don’t forget to mention your remote work experience and how you can contribute to our mission.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and don’t shy away from sharing examples of your customer service experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the hiring process. We can’t wait to hear from you!
How to prepare for a job interview at Environ Property Services
✨Know Your Drainage Stuff
Make sure you brush up on your knowledge of drainage systems and plumbing works. Be ready to discuss specific projects you've coordinated in the past, highlighting your problem-solving skills and how you ensured compliance and efficiency.
✨Show Off Your Communication Skills
Since this role involves liaising with clients, tradesmen, and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've maintained high standards of communication in previous roles, especially when managing client inquiries or coordinating projects.
✨Demonstrate Your Organisational Skills
Be prepared to talk about your experience with scheduling and tracking systems. Bring examples of how you've managed multiple priorities effectively, ensuring that all job bookings were completed accurately and on time.
✨Emphasise Your Remote Work Experience
As this position is remote, highlight your previous remote work experiences. Discuss how you've set up your workspace for productivity and how you stay organised and communicative while working from home.
