At a Glance
- Tasks: Lead a dynamic team to ensure top-notch service and operational excellence.
- Company: Join a growing service operation with a supportive leadership team.
- Benefits: Enjoy private healthcare and the option to purchase extra annual leave.
- Other info: Great career progression opportunities in a fast-paced environment.
- Why this job: Shape processes, influence performance, and develop your leadership skills.
- Qualifications: Experience in service administration and strong people management skills.
The predicted salary is between 45000 - 55000 £ per year.
- Description
- Service Administration Manager
About the Role
We are seeking an experienced
Service Administration Manager to join our UK Service Leadership Team.
This is a fantastic opportunity for a strong people leader to take ownership of a busy service office function, ensuring efficient operations, exceptional customer service and high levels of commercial performance.
You will be responsible for leading a small team of Service Coordinators, Contracts Administrators and Aftersales personnel, driving operational excellence across scheduling, administration, invoicing, reporting, compliance and customer support activities.
This role is ideal for someone who thrives in a fast-paced service environment and is passionate about developing people, improving processes and delivering outstanding results.
Key Responsibilities
- Lead, coach and develop the Service Office team to achieve high levels of performance and engagement.
- Manage the day-to-day service administration function including scheduling, sales order processing, contract administration, invoicing and service documentation.
- Ensure service activities are planned and coordinated effectively to meet customer expectations and contractual service level agreements.
- Act as the primary escalation point for service administration and coordination issues.
- Work closely with field engineers, customers, suppliers and contractors to ensure seamless service delivery.
- Drive continuous improvement initiatives to enhance efficiency, quality and customer satisfaction.
- Produce, analyse and present department KPIs, performance reports and operational data.
- Ensure compliance with company policies, contractual requirements and relevant regulations.
- Support recruitment, workforce planning, training and succession planning activities.
- Maintain accurate service records, contracts and compliance documentation.
- Support system improvements, upgrades and process enhancements.
About You
We're looking for a proactive and organised leader who can balance customer needs, operational priorities and team development.
Essential Skills & Experience
- Experienced in Service Administration, Service Operations or Service Coordination.
- Proven experience in a supervisory or management role.
- Strong leadership and people management skills.
- Excellent organisational, planning and problem-solving abilities.
- Experience using ERP/CRM systems and Microsoft Office.
- Strong understanding of operational reporting, KPIs and performance management.
- Knowledge of invoicing, forecasting and cost control.
- Excellent communication and stakeholder management skills.
- Understanding of Health & Safety and compliance requirements.
Desirable
- Experience within an engineering, technical or field service environment.
- Knowledge of the water industry or water treatment sector.
- Experience using Protean or similar service management software.
- Understanding of water purification equipment and systems.
- What You'll Bring
- A customer-first approach with a focus on delivering excellent service.
- Strong commercial awareness and attention to detail.
- The ability to lead and motivate teams through change and growth.
- A continuous improvement mindset.
- Confidence in making informed decisions and managing competing priorities.
- The ability to build strong relationships with customers, suppliers and colleagues.
Why Join Us?
- Key leadership role within a growing service operation.
- Opportunity to shape processes and influence business performance.
- Be part of a collaborative and supportive leadership team.
- Ongoing development and career progression opportunities.
- Competitive salary and benefits package.
If you're an experienced service operations leader looking for your next challenge, we'd love to hear from you.
Requirements
Essential Skills & Experience
- Experienced in Service Administration, Service Operations or Service Coordination.
- Proven experience in a supervisory or management role.
- Strong leadership and people management skills.
- Excellent organisational, planning and problem-solving abilities.
- Experience using ERP/CRM systems and Microsoft Office.
- Strong understanding of operational reporting, KPIs and performance management.
- Knowledge of invoicing, forecasting and cost control.
- Excellent communication and stakeholder management skills.
- Understanding of Health & Safety and compliance requirements.
Desirable
- Experience within an engineering, technical or field service environment.
- Knowledge of the water industry or water treatment sector.
- Experience using Protean or similar service management software.
- Understanding of water purification equipment and systems.
Benefits
- Private healthcare
- Purchase extra annual leave
Service Administration Manager employer: Envirogen Group UK Limited
Envirogen Group UK Limited is an exceptional employer, offering a supportive and collaborative culture that empowers employees to thrive. As a Regional Sales Manager, you will benefit from uncapped commission, private healthcare, and opportunities for professional development and career progression, all while contributing to meaningful environmental solutions in the South of England. Join us to make a positive impact and grow your career in a dynamic industry.
Contact Details:
Envirogen Group UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Administration Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Administration Manager at Envirogen Group UK Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Envirogen Group UK Limited or be willing to refer you for that Service Administration Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Envirogen Group UK Limited who’s on the lookout for their next Service Administration Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Administration Manager role at Envirogen Group UK Limited!
We think you need these skills to ace Service Administration Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Envirogen Group UK Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Envirogen Group UK Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Envirogen Group UK Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
