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- Tasks: Provide technical support and resolve issues for innovative recycling machines.
- Company: Envipco, a leader in environmental innovation with a diverse team.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on sustainability.
- Qualifications: Engineering qualification or equivalent experience; strong technical skills required.
- Other info: Be part of a collaborative environment focused on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Initially perform the duties of a Field Service Engineer during the pre-DRS phase, providing technical and operational support to engineers, contractors, partners, and retailers across the region. This includes diagnosing and resolving mechanical, electrical, and software issues affecting the company’s RVM product portfolio, providing second-line support, and managing technical escalations to ensure timely resolution and high customer satisfaction.
Responsibilities
- Support the installation, commissioning, and deployment of machines across retail and recycling sites, including assisting with system rollout projects and testing prior to deployment.
- Conduct site surveys and pre-sales technical assessments, advising customers on installation requirements and system configuration.
- Complete RAMS documentation for installation and service activities, ensuring all work is carried out safely and in line with company procedures.
- Monitor fleet performance and operational data against service level agreements, identifying trends and root causes of faults or downtime.
- Implement performance improvements, updates, and reliability enhancements to optimize machine throughput and operational efficiency.
- Deliver technical training and guidance to field engineers, service partners, and operators.
- Produce and maintain technical documentation, troubleshooting guides, and training materials to support knowledge sharing across service and engineering teams.
- Assist the Operations Manager with regional service coordination and contribute to continuous improvement initiatives, while ensuring compliance with all Health & Safety legislation and company quality systems.
Qualifications
- Engineering qualification (Mechanical, Electrical or Mechatronics) or equivalent technical experience.
- Strong electro-mechanical background, ideally within retail or automated equipment environments (e.g., PoS, vending machines, ATMs, scales).
- Experience working with Linux-based control systems.
- Previous Health & Safety certification (e.g., IOSH) desirable.
- Full UK driving licence.
- Strong technical credibility with the ability to support and guide other engineers; previous field service team supervision is an advantage.
- Proficient with standard business software (e.g., Excel, Word, email).
- Highly customer-focused, organized, and able to work to deadlines with minimal supervision.
- Strong communication skills with a proactive, problem-solving mindset.
- Professional, flexible, and collaborative team player with a strong commitment to safe working practices.
Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply. If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.
Technical Support Engineer in Warrington employer: Envipco
Contact Detail:
Envipco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Technical Support Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and knowledge. We recommend practising common technical questions related to mechanical and electrical systems. Show them you’re not just a candidate, but the candidate they’ve been looking for!
✨Tip Number 3
Don’t forget to showcase your problem-solving mindset during interviews. Share specific examples of how you’ve tackled technical issues in the past. We want to see that you can think on your feet and keep customer satisfaction at the forefront!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team at Envipco!
We think you need these skills to ace Technical Support Engineer in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight your engineering qualifications and any relevant experience with mechanical, electrical, or software issues to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team. Don’t forget to mention your customer-focused approach and problem-solving mindset.
Show Off Your Technical Skills: We love seeing candidates who can demonstrate their technical prowess. Include specific examples of how you've tackled challenges in previous roles, especially if they relate to automated equipment or Linux-based systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Envipco
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around mechanical, electrical, and software issues. Be prepared to discuss your experience with Linux-based control systems and how you've tackled similar challenges in the past.
✨Showcase Your Problem-Solving Skills
During the interview, highlight specific examples where you've diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your proactive approach to problem-solving.
✨Understand the Company’s Products
Familiarise yourself with the company’s RVM product portfolio and any recent developments. This will not only show your interest but also help you answer questions about how you can contribute to improving machine performance and operational efficiency.
✨Emphasise Team Collaboration
Since the role involves working closely with field engineers and service partners, be ready to discuss your experience in team settings. Share examples of how you've delivered training or collaborated on projects to enhance customer satisfaction and ensure compliance with safety standards.