At a Glance
- Tasks: Lead field operations across the UK and Ireland, driving excellence in service delivery.
- Company: Join a forward-thinking company focused on environmental innovation.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Diverse and inclusive workplace encouraging applicants from all backgrounds.
- Why this job: Be at the forefront of a large-scale rollout programme and enhance customer satisfaction.
- Qualifications: Experience in operations or engineering with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced and results-driven Head of Field Service Operations to lead all field-based operations across the UK and Ireland. This strategic leadership role is responsible for the successful delivery of a large-scale Reverse Vending Machine (RVM) rollout programme, alongside the ongoing management of a nationwide field service operation. Leading a team of Field Operations Managers and a significant engineering workforce, you will drive operational excellence, service performance, workforce scalability, and customer satisfaction while ensuring safe, efficient, and consistent delivery across all regions.
Key Responsibilities:
- Lead and develop a national field operations function, providing direction and support to Field Operations Managers and regional engineering teams.
- Oversee the successful delivery of a large-scale installation programme, ensuring rollout targets, milestones, and timelines are achieved.
- Ensure field service operations consistently meet customer SLAs, contractual requirements, and operational performance standards.
- Monitor and improve key operational metrics, including productivity, utilisation, first-time fix rates, backlog management, and service efficiency.
- Establish a high-performance culture focused on accountability, continuous improvement, and operational excellence.
- Drive workforce planning, recruitment, onboarding, and capability development to support both rollout and ongoing service demands.
- Act as the senior escalation point for field-related operational issues, ensuring timely resolution and effective risk management.
- Collaborate with cross-functional teams including Service Centre, Operations Support, Logistics, HR, and HSQE to optimise field performance.
- Ensure all field activities comply with health, safety, quality, and environmental standards and legislation.
- Provide clear reporting, performance insights, and strategic recommendations to the Director of Operations.
Job Requirements:
- Degree or equivalent experience in Operations, Engineering, or related field.
- Proven experience leading large-scale, multi-region field service or installation operations.
- Experience managing regional leadership teams and large field-based engineering workforces.
- Strong track record delivering SLA-driven service operations and time-critical rollout programmes.
- Demonstrated success driving operational performance through KPI management, workforce optimisation, and continuous improvement initiatives.
- Experience in field service, engineering, utilities, retail technology, infrastructure, or other asset-based operational environments.
- Excellent leadership, stakeholder management, communication, and problem-solving skills.
- Strong analytical and commercial awareness with the ability to use data to drive operational decision-making.
- Ability to balance strategic leadership with hands-on operational execution in a fast-paced and rapidly evolving environment.
Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.
If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.
Head of Field Service Operations (UK & Ireland) in Warrington employer: Envipco
Envipco is an exceptional employer, offering a dynamic work environment that champions innovation and operational excellence in the field service sector. With a strong commitment to employee development, you will have access to extensive growth opportunities while leading a dedicated team across the UK and Ireland. Our inclusive culture prioritises safety, collaboration, and continuous improvement, making it a rewarding place to contribute to meaningful environmental initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Field Service Operations (UK & Ireland) in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. We want you to walk into that interview room feeling confident and ready to showcase how you can lead field operations to success!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and get comfortable discussing your experience. We believe that being well-prepared can make all the difference when it comes to impressing your potential employer.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. We recommend expressing your appreciation for the opportunity and reiterating your interest in leading their field service operations.
We think you need these skills to ace Head of Field Service Operations (UK & Ireland) in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in leading field service operations and managing large teams, as this is what we’re looking for. Use keywords from the job description to show you’re a perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for operational excellence and how your previous experiences align with our goals. Don’t forget to mention specific achievements that demonstrate your ability to drive performance and customer satisfaction.
Showcase Your Leadership Skills:We want to see your leadership style! In your application, give examples of how you've developed teams and driven a high-performance culture. This role is all about leading others, so make sure we know you can do it well.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Envipco
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Field Service Operations. Familiarise yourself with the specifics of field service operations, especially in relation to large-scale rollout programmes like Reverse Vending Machines. Research the company’s current projects and challenges to show you’re genuinely interested.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving operational excellence. Think about times when you’ve successfully managed a large workforce or improved service performance. Be ready to discuss how you foster a high-performance culture and handle escalations.
✨Data-Driven Decision Making
Since this role involves monitoring key operational metrics, be prepared to discuss how you use data to inform your decisions. Bring examples of KPIs you've managed in the past and how they impacted service delivery. This will demonstrate your analytical skills and commercial awareness.
✨Cultural Fit Matters
Envipco values diversity and inclusion, so think about how your personal values align with theirs. Be ready to discuss how you promote an inclusive workplace and how you’ve worked with diverse teams in the past. This will show that you’re not just a fit for the role, but also for the company culture.
