The CPMS Technical Support will be highly motivated and proactive, taking ownership of our EV Charging Point Management System (CPMS) and wider fleet EV infrastructure estate. This is a key role within a rapidly growing organisation, offering the right candidate the autonomy to shape processes, systems, and future team development.
You will be accountable for ensuring optimum system uptime reliability, and efficiency of our EV charging network, acting as a technical lead between systems, clients, OEM partners, and engineering teams. While you will support reactive callouts when required, the primary focus of this role is to resolve issues remotely through intelligent system management, automation and providing diagnosis of faults and faults codes.
The ideal person for this role will be:
- Proactive, with a can-do attitude with strong ownership mentality.
- Comfortable working autonomously and making decisions.
- Naturally driven to improve systems and processes.
- Strong attention to detail with a structured, logical approach.
- Confident communicator with both technical and non-technical stakeholders
Essential:
- Demonstrable experience in a technical support role.
- Strong track record of diagnosing and resolving complex technical issues remotely.
- Experience working in operational or service-critical environments with uptime responsibility.
- Experience collaborating with field engineering teams and external partners.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a team.
- Valid UK Driving License
- Flexibility in working hours and approach, an attitude to see a task through
Desirable:
- Experience working directly with OEMs or hardware manufacturers.
- Experience managing firmware, configuration, or interoperability across multiple OEM vendors.
- Experience with CPMS platforms, OCPP, OCPI, or similar protocols.
- Experience within EV charging, energy, utilities, or smart infrastructure sectors.
- Experience with automation, scripting, or platform optimisation.
CPMS Technical Support employer: Envevo
As a Warehouse Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a strong emphasis on safety and compliance, and opportunities for career advancement within our well-established logistics team. Join us in a location that fosters collaboration and innovation, making it an excellent place to build a meaningful and rewarding career.
