At a Glance
- Tasks: Manage key client relationships and ensure top-notch service delivery in EV maintenance.
- Company: Join a forward-thinking company focused on electric vehicle solutions.
- Benefits: Enjoy flexible hours, performance bonuses, and an EV car salary sacrifice scheme.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
- Why this job: Be the driving force behind client satisfaction and business growth in a booming industry.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
The Key Account Manager / Client Success Manager will be responsible for managing strategic client relationships within the maintenance department, ensuring successful delivery against contractual commitments, KPIs, and service expectations. The role will act as the key interface between clients and internal teams, driving client satisfaction, managing escalations, identifying growth opportunities, and supporting business development initiatives.
Job requirements:
- Act as the primary point of contact for key client accounts within the Maintenance department.
- Build, develop, and maintain strong strategic relationships with prospects, clients and key stakeholders.
- Develop a deep understanding of client operational requirements, business objectives, future needs and potential commercial opportunities.
- Conduct regular client reviews and maintain proactive communication to ensure high levels of client satisfaction.
- Monitor and report on key deliverables, service levels, KPIs, and contractual performance measures.
- Produce regular performance reports, account reviews, and management updates for clients and internal stakeholders.
- Analyse performance data to identify trends, risks, opportunities, and areas for continuous improvement.
- Support governance meetings, operational reviews, and strategic account planning.
- Act as the point of escalation for client concerns, service issues, and operational challenges.
- Work closely with operational, maintenance, and delivery teams to ensure effective issue resolution and service continuity.
- Support the Director of Maintenance in managing service performance, client expectations, and operational priorities and strategic growth initiatives.
- Identify and develop opportunities for account growth through strong strategic relationships and understanding of client needs, including renewals, upselling, cross‑selling and additional service offering.
- Working closely with our bid team, contribute to the preparation of tender responses, frameworks, pricing proposals and commercial proposals; responsibility for account revenue growth, retention, renewals, and achievement of sales/commercial targets.
- Support mobilisation and onboarding activities for new maintenance contracts and operational services.
- Maintain awareness of customer pipelines, future projects, and market opportunities to support business growth.
Job responsibilities:
- Proven experience in Key Account Management, Client Success, Customer Success, Client Relationship Management, or similar role.
- Experience managing strategic customer or client relationships.
- Experience reporting on operational performance, KPIs, or service delivery metrics.
- Experience working within a service delivery, operational, or customer‑focused environment.
- Demonstrable experience handling escalations and resolving customer or operational issues.
- Proven ability to manage and support cloud‑based or IoT‑connected platforms.
- Strong track record of diagnosing and resolving complex technical issues remotely.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a team.
- Valid UK Driving License.
- Flexibility in working hours and approach, an attitude to see a task through.
- Experience working directly with OEMs or hardware manufacturers.
- Experience with CPMS platforms, OCPP, OCPI, or similar protocols.
- Experience within EV charging, energy, utilities, or smart infrastructure sectors.
- Experience within Maintenance, Facilities Management, Engineering, Utilities, Construction, or related industries.
- Experience identifying and developing commercial growth opportunities within existing accounts.
- Experience supporting contract management, governance meetings, or service reviews.
- Experience using CRM systems, reporting tools, or project management software.
Benefits:
- Support towards your vehicle costs.
- A balance that works for you and the role, including company shutdown days.
- Expenses covered when you’re on the move.
- Company Performance Bonus - Discretionary bonus linked to company success.
- Salary Sacrifice Pension Scheme - 8% total contribution to support your future.
- EV Car Salary Sacrifice Scheme - Electric vehicle through approved providers.
- Buy up to 5 extra days of annual leave.
- Extra support when it matters most.
- 4pm Finish on Fridays - Start the weekend a little earlier.
- Free access for Envevo employees.
- Benefits & Discounts Platform - Access a wide range of exclusive offers and savings.
Key Account Manager - EV Maintenance in Knaresborough employer: Envevo Ltd
As a Key Account Manager in the EV Maintenance sector, you will thrive in a dynamic work culture that prioritises client satisfaction and strategic growth. Our company offers a supportive environment with opportunities for professional development, flexible working arrangements, and a range of benefits including a performance bonus and an EV car salary sacrifice scheme. Join us to be part of a forward-thinking team dedicated to innovation and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager - EV Maintenance in Knaresborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the EV maintenance sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in the maintenance department. This will help you tailor your responses and show them you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your experience aligns with the role of Key Account Manager. Highlight your successes in managing client relationships and driving growth. A confident delivery can make all the difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining our team. Let’s get you that job!
We think you need these skills to ace Key Account Manager - EV Maintenance in Knaresborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in managing client relationships and any relevant metrics that showcase your success in previous roles.
Showcase Your Communication Skills:Since this role requires excellent written and verbal communication, include examples of how you've effectively communicated with clients or stakeholders in the past. This will help us see your fit for the position.
Demonstrate Your Problem-Solving Abilities:We want to know how you handle escalations and resolve issues. Share specific instances where you've successfully navigated challenges in client relationships or service delivery.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Envevo Ltd
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the clients you’ll be managing. Research their business objectives, operational needs, and any recent news or changes in their industry. This will help you demonstrate your ability to build strong relationships and show that you’re proactive about client success.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've handled escalations or resolved complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to maintain service continuity under pressure.
✨Demonstrate Your Data Savvy
Since the role involves monitoring KPIs and performance metrics, brush up on your data analysis skills. Be ready to talk about how you've used data to identify trends and drive improvements in previous roles. Mention any tools or software you’ve used to report on performance, as this will show your technical proficiency.
✨Prepare for Strategic Discussions
Think about how you can contribute to strategic account planning and growth initiatives. Prepare insights on potential commercial opportunities within existing accounts and be ready to discuss how you would approach upselling or cross-selling additional services. This shows your forward-thinking mindset and commitment to driving client satisfaction.
