Account Manager

Envertiz Consultancy is a specialist healthcare recruitment agency supporting care providers across the UK. We work closely with care homes, NHS Trusts, and independent providers to source and place high-quality nursing and care professionals. Our client relationships are central to our success, and we pride ourselves on delivering a responsive, personalised service.

The Client Account Manager is responsible for managing and growing a portfolio of client accounts within the healthcare and social care sector. This is a key commercial and relationship-focused role, acting as the primary point of contact for clients, ensuring high levels of satisfaction, and driving revenue through successful candidate placements. The role includes responsibility for commission on successful placements as agreed under the company's commission structure.

Responsibilities

• Manage a portfolio of client accounts across care homes, NHS Trusts, and healthcare providers, serving as the main point of contact for all recruitment needs.
• Build and maintain strong, long-term relationships with clients through regular communication, visits, and service reviews.
• Understand client staffing requirements and work closely with the recruitment team to source and place suitable candidates.
• Oversee the end-to-end placement process, ensuring compliance, right-to-work checks, and onboarding are completed accurately and on time.
• Proactively identify and develop new business opportunities within existing accounts and through referrals.
• Support and manage placements under specialist schemes including the Displaced Workers Scheme and other sector-specific initiatives.
• Monitor placement activity, track commission-eligible placements, and maintain accurate records in the CRM system.
• Liaise with internal teams (compliance, payroll, operations) to ensure smooth delivery for clients.
• Handle client queries, concerns, and escalations promptly and professionally.
• Prepare regular account reports and contribute to management updates as required.
• Ensure all client activity is conducted in accordance with company policies, UKVI sponsor licence obligations, and relevant employment legislation.

Requirements

• Proven experience in account management, client services, or recruitment — ideally within healthcare or staffing.
• Strong interpersonal and relationship-building skills with the ability to manage multiple client accounts simultaneously.
• Excellent communication skills, both written and verbal.
• Commercial awareness with an understanding of revenue targets and commission structures.
• Highly organised with strong attention to detail and the ability to manage competing priorities.
• Proficient in Microsoft Office and CRM/database tools, previous experience using Zoho CRM is a plus.
• Familiarity with UKVI sponsor licence compliance and Certificates of Sponsorship (CoS) is desirable.
• Knowledge of the Displaced Workers Scheme or similar government-backed healthcare recruitment initiatives.