Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Test & Calibration team with sales administration and customer service.
- Company: Join ENVEA, a leader in environmental and industrial instrumentation since 1978.
- Benefits: Gain valuable experience in a supportive team with opportunities for growth.
- Other info: Flexible, dynamic environment with a focus on teamwork and innovation.
- Why this job: Make a difference in environmental protection while developing your skills.
- Qualifications: Experience in sales administration and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software. A true flagship of French Industry and a pioneer in technology, throughout its history ENVEA has placed environmental protection and sustainable innovation at the heart of the development of its measuring instruments, its strategy and its founding values.
Purpose
The role of the Customer Service & Internal Sales Coordinator is to support the Test & Calibration team, ensuring that we run an efficient back-office system enabling the business to have full traceability of Customers Instruments and all supporting paperwork is raised in a timely manner.
Duties
- Sales administration: Quotations raised in timely fashion (In House, On Site, Delivery & Collections, Repairs, Sub-Contract work)
- Following up on Contracted work (from 3rd Parties)
- Following up on customer purchase orders for repair & calibration work
- Manage Open order backlog to ensure up to date
- Manage customer records in our calibration software
- Liaising with in-house colleagues and a remote Finance team
- Work closely with the Head of Lab on new sales business development initiatives
Customer service
- Reactive to Inbound Customer Service Calls & Ensuring prompt responses
- Tracking Customers Calibrations and reporting any expected delays to Customers
- Ensure Calibration Reminder Letters go out each month and are followed up
- Goods In & Out management using our software tool
General
- Support all parts of the business as required (we are a small team and need staff to be flexible in assisting where required)
Qualifications and Experience
- Experience in Sales Administration
- Strong background in Customer Service
- Proven experience in Sales
- Strong IT skills, including proficiency in Microsoft Office
- Experience using Sage X3 is desirable
Skills/Abilities
- Well organized & structured individual
- Self-motivated & Proactive
- High level Customer Service skills
- Strong administration skills
- Strong Communicator at all levels
- Team Player
- Must be able to work unsupervised
Personal Qualities
- Empathy with the mission, vision, values and ethos of the company.
- Have a flexible can-do attitude.
- Have good time management and an ability to effectively prioritise tasks.
- Have good self-discipline, demonstrating reliability and dependability.
- Show commitment to problem resolutions.
- Pay attention to detail.
- Be a good communicator both orally and in writing.
Travel
The role is currently based at our Ashington Office, Pulborough.
Customer Service & Internal Sales Coordinator employer: ENVEA
Contact Detail:
ENVEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Internal Sales Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ENVEA and understanding their mission and values. Tailor your responses to show how your skills align with their goals, especially in customer service and sales.
✨Tip Number 3
Practice your communication skills! Whether it's answering calls or discussing your experience, being clear and confident will make a great impression. Role-play with a friend if you need to!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at ENVEA.
We think you need these skills to ace Customer Service & Internal Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service & Internal Sales Coordinator role. Highlight your sales administration and customer service experience, as well as any relevant IT skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with ENVEA and how your background aligns with our mission and values. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: As a Customer Service & Internal Sales Coordinator, strong communication is key. Make sure your application is clear, well-structured, and free of typos. This is your first chance to impress us with your attention to detail and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at ENVEA
✨Know the Company Inside Out
Before your interview, take some time to research ENVEA. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role heavily involves customer service, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to communicate clearly and empathetically, as this is crucial for the position.
✨Be Ready for Sales Scenarios
Expect to discuss sales administration and how you manage tasks like quotations and order backlogs. Prepare to talk about your experience with sales processes and any tools you've used, such as Sage X3, to demonstrate your proficiency.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach and teamwork. Be prepared to discuss how you've adapted to changing situations in previous roles and how you’ve collaborated with colleagues to achieve common goals. This will show that you're a great fit for their small team environment.