At a Glance
- Tasks: Support customers and manage sales administration in a dynamic office environment.
- Company: Join ENVEA, a leader in environmental technology and innovation.
- Benefits: Competitive salary, pension, private healthcare, and full training provided.
- Other info: Enjoy a friendly, collaborative team atmosphere with opportunities for growth.
- Why this job: Make a real impact in a growing business while developing your skills.
- Qualifications: Experience in customer service or sales administration is preferred but not essential.
The predicted salary is between 28000 - 30000 £ per year.
ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement.
Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software.
A true flagship of French Industry and a pioneer in technology, throughout it history ENVEA has placed environmental protection and sustainable innovation at the heart of the development of its measuring instruments, its startegy and its founding values.
- Customer Service & Internal Sales Coordinator
- Location
- Ashington, Horsham, RH20
- Salary
About the Role
We are looking for a highly organised, proactive and customer-focused Customer Service & Internal Sales Coordinator to join our Test & Calibration team.
This is a varied and rewarding role where you will play a vital part in ensuring the smooth day-to-day running of our office operations.
You will support our customers throughout the calibration and repair process, maintaining full traceability of customer instruments while delivering outstanding customer service.
Working closely with the Head of Laboratory and colleagues across the business, you will provide essential sales administration support, coordinate customer orders and help drive new business opportunities.
Key Responsibilities
Sales Administration
• Prepare and issue quotations for
- In-house calibration
- On-site calibration
- Delivery and collection services
- Repairs
- Subcontract calibration work
- Follow up subcontracted work with third-party suppliers.
- Chase customer purchase orders for repair and calibration work.
- Maintain and manage the open order backlog, ensuring records remain accurate and up to date.
- Maintain customer records within our calibration management software.
- Liaise with colleagues across the business, including our remote Finance team.
- Support the Head of Laboratory with internal sales activities and business development initiatives.
- Customer Service
- Respond promptly and professionally to customer enquiries by telephone and email.
- Monitor calibration progress and proactively communicate any delays to customers.
- Manage monthly calibration reminder communications and follow up where required.
- Process goods received and dispatched using the company's management system.
- Build strong, long-term relationships by delivering a consistently high standard of customer service.
- General Duties
- Provide flexible support across the business as required.
- Work collaboratively within a small team, assisting colleagues to ensure business objectives are achieved.
- Contribute to the continuous improvement of internal processes and customer service standards.
Experience
You will ideally have experience in
- Sales administration
- Customer service
- Internal sales or sales support
- Working in a busy administrative environment
Experience within a technical, engineering or calibration environment would be advantageous but is not essential, as full training will be provided.
Skills
You will be
- Highly organised with excellent attention to detail.
- Self-motivated, proactive and able to manage your own workload.
- Passionate about delivering exceptional customer service.
- An excellent administrator with strong IT skills, including Microsoft Office.
- A confident communicator with the ability to build positive relationships at all levels.
- Comfortable working independently as well as collaboratively within a team.
- Able to prioritise multiple tasks and meet deadlines in a fast-paced environment.
- Personal Attributes
We're looking for someone who
- Has a positive, flexible and can-do attitude.
- Takes pride in delivering excellent customer service.
- Demonstrates strong time management and organisational skills.
- Is reliable, dependable and committed to achieving high standards.
- Enjoys solving problems and taking ownership of their work.
- Communicates clearly and professionally, both verbally and in writing.
- Is adaptable and willing to support different areas of the business when required.
What We Offer
- Competitive salary.
- Company pension.
- Private healthcare.
- Full training on our systems and processes.
- A varied and interesting role with opportunities for personal and professional development.
- A friendly, supportive and collaborative working environment.
- The opportunity to be part of a growing and successful calibration business where your contribution will make a real difference.
- Right to Work
Applicants must have the legal right to work in the UK at the time of application. Please note that ENVEA UK Ltd is unable to provide visa sponsorship for this position.
Equal Opportunities
This position is open to all qualified applicants, including individuals with disabilities.
ENVEA is committed to fostering diversity, inclusion and equal opportunities.
We welcome applications from all candidates and assess them solely on merit, without discrimination based on sex, gender identity, age, race or ethnic origin, disability, sexual orientation, religion or belief, or any other characteristic protected by applicable law.
If you require any reasonable adjustments during the recruitment process, please let us know and we will do our best to accommodate your needs.
If you enjoy working in a fast-paced environment, take pride in providing excellent customer service and are looking for a role where no two days are the same, we would love to hear from you.
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Customer Service & Internal Sales Coordinator in Ashington employer: ENVEA
ENVEA is an exceptional employer, offering R&D Software Engineers the chance to work on cutting-edge environmental monitoring technology that has a global impact. Located in Cambridge, UK, the company fosters a collaborative and innovative engineering environment, providing ample opportunities for technical development and career progression within an experienced international team. Join us to make a meaningful difference while advancing your skills in a pioneering industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Internal Sales Coordinator in Ashington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ENVEA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ENVEA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Internal Sales Coordinator in Ashington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ENVEA:Your cover letter is your chance to shine! Tell us why you want to work at ENVEA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ENVEA!
How to prepare for a job interview at ENVEA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
