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- Tasks: Support the Test & Calibration team with sales administration and customer service.
- Company: Join ENVEA, a leader in environmental and industrial instrumentation.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Flexible team environment with a focus on collaboration and support.
- Why this job: Make a difference in environmental protection while developing your skills.
- Qualifications: Experience in sales administration and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software. A true flagship of French Industry and a pioneer in technology, throughout its history ENVEA has placed environmental protection and sustainable innovation at the heart of the development of its measuring instruments, its strategy and its founding values.
Purpose
The role of the Customer Service & Internal Sales Coordinator is to support the Test & Calibration team, ensuring that we run an efficient back-office system enabling the business to have full traceability of Customers Instruments and all supporting paperwork is raised in a timely manner.
Duties
- Sales administration
- Quotations raised in timely fashion (In House, On Site, Delivery & Collections, Repairs, Sub-Contract work)
- Following up on Contracted work (from 3rd Parties)
- Following up on customer purchase orders for repair & calibration work
- Manage Open order backlog to ensure up to date
- Manage customer records in our calibration software
- Liaising with in-house colleagues and a remote Finance team
- Work closely with the Head of Lab on new sales business development initiatives
- Reactive to Inbound Customer Service Calls & Ensuring prompt responses
- Tracking Customers Calibrations and reporting any expected delays to Customers
- Ensure Calibration Reminder Letters go out each month and are followed up
- Goods In & Out management using our software tool
- Support all parts of the business as required (we are a small team and need staff to be flexible in assisting where required)
Qualifications and Experience
- Experience in Sales Administration
- Strong background in Customer Service
- Proven experience in Sales
- Strong IT skills, including proficiency in Microsoft Office
- Experience using Sage X3 is desirable
Skills/Abilities
- Well organized & structured individual
- Self-motivated & Proactive
- High level Customer Service skills
- Strong administration skills
- Strong Communicator at all levels
- Team Player
- Must be able to work unsupervised
Personal Qualities
- Empathy with the mission, vision, values and ethos of the company
- Have a flexible can-do attitude
- Have good time management and an ability to effectively prioritise tasks
- Have good self-discipline, demonstrating reliability and dependability
- Show commitment to problem resolutions
- Pay attention to detail
- Be a good communicator both orally and in writing
Travel
The role is currently based at our Ashington Office.
Customer Service & Internal Sales Coordinator in Northumberland employer: ENVEA Group
Contact Detail:
ENVEA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Internal Sales Coordinator in Northumberland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand ENVEA's mission and values, and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions. We recommend doing mock interviews with friends or family to build confidence. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service & Internal Sales Coordinator in Northumberland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service & Internal Sales Coordinator role. Highlight your experience in sales administration and customer service, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at ENVEA. Keep it concise but engaging, and don’t forget to mention your flexibility and team spirit.
Show Off Your IT Skills: Since strong IT skills are essential for this position, make sure to mention your proficiency in Microsoft Office and any experience with Sage X3. If you have examples of how you've used these tools effectively, include them!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ENVEA Group
✨Know Your Stuff
Before the interview, make sure you understand ENVEA's mission and values. Familiarise yourself with their products and services, especially in environmental and industrial instrumentation. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you resolved issues or improved customer satisfaction. Be ready to discuss how you can bring that same level of service to the role of Customer Service & Internal Sales Coordinator.
✨Be Organised and Proactive
Since the role requires strong organisational skills, demonstrate this during the interview. Bring a notebook with questions and points you want to discuss. Also, mention how you prioritise tasks and manage your time effectively, as these are key qualities for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the tools they use (like Sage X3), and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.