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- Tasks: Support and repair cutting-edge environmental equipment at customer sites across Northern England.
- Company: Join ENVEA, a leader in environmental instrumentation and sustainable innovation.
- Benefits: Competitive salary, travel opportunities, and hands-on training.
- Why this job: Make a real impact on environmental protection while developing your technical skills.
- Qualifications: Degree in Electrical/Mechanical Engineering and customer service experience preferred.
- Other info: Dynamic role with potential for international travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software. A true flagship of French Industry and a pioneer in technology, throughout its history ENVEA has placed environmental protection and sustainable innovation at the heart of the development of its measuring instruments, its strategy and its founding values.
The role of Field Service Engineer is to provide product support, service, test and repair of the full range of ENVEA equipment across customer sites in the UK. The role may also require training customers in the correct use and maintenance of their product and telephone support as necessary. Other duties may include feeding back knowledge and experience to support the development of best practice within the Service Department.
Responsibilities:- Provide service and support to your allocated cluster of sites, including all associated documentation and paperwork using company reporting/knowledge/ticketing software/database.
- Travel to customer's industrial sites to repair, commission, calibrate, service and fault find (to board level only) ENVEA products.
- Provide advice to customers to help them configure systems for their applications and diagnose on-site problems.
- Provide customers with up-to-date and accurate information on products and services available, calibration services and training.
- Carry out functionality and system training at both customer sites and ENVEA premises.
- Ensure full and accurate data entry into customer database and timely completion of Service Reports.
- Offer feedback, through the Service Area Supervisor/Service Manager, regarding equipment issues and ideas to assist future product development of features and function.
- Provide feedback to the sales team to promote future business opportunities.
- Communicate with the Engineering teams to ensure lessons learnt from field problems are incorporated into future product iterations.
- Degree, HND or Equivalent in Electrical and Mechanical Engineering.
- Experience with Instrumentation in previous roles preferred in an Industrial environment.
- Experience in customer service/support and resolving problems to customer's satisfaction.
- Electronics experience, ideally with an instrumentation background.
- Field service experience would be a distinct advantage.
- Knowledge of Gas analysers/Particulate Emission Monitors would be a distinct advantage.
- Use of IT for equipment test, and reports writing.
- Use of standard test equipment.
Travel is part of the core of the role, and you will be required to attend customer sites across the allocated area and occasionally upon request across the UK. Some work may require overnight stays away from home, and on occasion this may be up to a week in duration. Very occasionally the opportunity to travel to international customers may be available.
Field Service Engineer-2 in London employer: ENVEA Group
Contact Detail:
ENVEA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer-2 in London
✨Tip Number 1
Get to know the company inside out! Research ENVEA's products and values, especially their focus on environmental protection. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common field service engineer scenarios. Think about how you'd handle customer issues or technical problems. Being ready to discuss real-life examples will impress the interviewers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at ENVEA.
We think you need these skills to ace Field Service Engineer-2 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with instrumentation and customer service, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about environmental instrumentation and how your background makes you a great fit for ENVEA. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've resolved issues in previous roles. We value problem solvers who can think on their feet, especially in a field service environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join the ENVEA team!
How to prepare for a job interview at ENVEA Group
✨Know Your Stuff
Make sure you brush up on your knowledge of ENVEA's products and services. Familiarise yourself with their instrumentation, especially gas analysers and particulate emission monitors. This will show that you're genuinely interested and prepared to tackle the technical aspects of the role.
✨Showcase Your Customer Service Skills
As a Field Service Engineer, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will demonstrate your ability to handle real-world challenges effectively.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. Think about how you would approach diagnosing a problem on-site or training a customer on equipment use. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the team dynamics, ongoing projects, or how they incorporate feedback into product development. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
