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- Tasks: Support the Test & Calibration team with sales administration and customer service.
- Company: Join ENVEA, a leader in environmental and industrial instrumentation.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Flexible team environment with a focus on collaboration and support.
- Why this job: Make a difference in environmental protection while developing your skills.
- Qualifications: Experience in sales administration and strong customer service skills required.
The predicted salary is between 30000 - 42000 £ per year.
ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software. A true flagship of French Industry and a pioneer in technology, throughout its history ENVEA has placed environmental protection and sustainable innovation at the heart of the development of its measuring instruments, its strategy and its founding values.
Purpose
The role of the Customer Service & Internal Sales Coordinator is to support the Test & Calibration team, ensuring that we run an efficient back-office system enabling the business to have full traceability of Customers Instruments and all supporting paperwork is raised in a timely manner.
Duties
- Sales administration
- Quotations raised in timely fashion (In House, On Site, Delivery & Collections, Repairs, Sub-Contract work)
- Following up on Contracted work (from 3rd Parties)
- Following up on customer purchase orders for repair & calibration work
- Manage Open order backlog to ensure up to date
- Manage customer records in our calibration software
- Liaising with in-house colleagues and a remote Finance team
- Work closely with the Head of Lab on new sales business development initiatives
- Reactive to Inbound Customer Service Calls & Ensuring prompt responses
- Tracking Customers Calibrations and reporting any expected delays to Customers
- Ensure Calibration Reminder Letters go out each month and are followed up
- Goods In & Out management using our software tool
- Support all parts of the business as required (we are a small team and need staff to be flexible in assisting where required)
Qualifications and Experience
- Experience in Sales Administration
- Strong background in Customer Service
- Proven experience in Sales
- Strong IT skills, including proficiency in Microsoft Office
- Experience using Sage X3 is desirable
Skills/Abilities
- Well organized & structured individual
- Self-motivated & Proactive
- High level Customer Service skills
- Strong administration skills
- Strong Communicator at all levels
- Team Player
- Must be able to work unsupervised
Personal Qualities
- Empathy with the mission, vision, values and ethos of the company
- Have a flexible can-do attitude
- Have good time management and an ability to effectively prioritise tasks
- Have good self-discipline, demonstrating reliability and dependability
- Show commitment to problem resolutions
- Pay attention to detail
- Be a good communicator both orally and in writing
Travel
The role is currently based at our Ashington Office.
Customer Service & Internal Sales Coordinator in Ashington employer: ENVEA Group
Contact Detail:
ENVEA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Internal Sales Coordinator in Ashington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand ENVEA's mission and values, and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions. We recommend doing mock interviews with friends or family to build confidence. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service & Internal Sales Coordinator in Ashington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales administration experience, as these are key for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Service & Internal Sales Coordinator position. Share specific examples of how you've excelled in similar roles.
Showcase Your IT Skills: Since strong IT skills are essential, mention any relevant software you’ve used, especially if you have experience with Microsoft Office or Sage X3. We love tech-savvy candidates!
Be Yourself: Let your personality shine through! We value a flexible can-do attitude and good communication skills, so don’t hesitate to show us who you are in your application.
How to prepare for a job interview at ENVEA Group
✨Know Your Stuff
Make sure you understand ENVEA's mission and values. Familiarise yourself with their products and services, especially in environmental instrumentation. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you resolved issues or improved customer satisfaction. Be ready to discuss how you can bring that same level of service to the role.
✨Be Organised and Proactive
Since the role requires strong organisational skills, come prepared with a plan on how you would manage tasks like tracking calibrations and handling customer records. Share your strategies for staying organised and prioritising tasks effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, the tools they use (like Sage X3), and how success is measured in the role. This shows you're not just interested in the job, but also in how you can contribute to the team's success.