At a Glance
- Tasks: Support the Test & Calibration team with sales administration and customer service.
- Company: Join ENVEA, a leader in environmental and industrial instrumentation since 1978.
- Benefits: Full-time role with opportunities for growth and a supportive team environment.
- Other info: Flexible team environment with a focus on collaboration and innovation.
- Why this job: Make a difference in environmental protection while developing your skills in a dynamic setting.
- Qualifications: Experience in sales administration and strong customer service skills required.
The predicted salary is between 22050 - 26950 £ per year.
ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software. A true flagship of French Industry and a pioneer in technology, throughout its history ENVEA has placed environmental protection and sustainable innovation at the heart of the development of its measuring instruments, its strategy and its founding values.
Purpose
The role of the Customer Service & Internal Sales Coordinator is to support the Test & Calibration team, ensuring that we run an efficient back-office system enabling the business to have full traceability of Customers Instruments and all supporting paperwork is raised in a timely manner.
Duties
- Sales administration
- Quotations raised in timely fashion (In House, On Site, Delivery & Collections, Repairs, Sub-Contract work)
- Following up on Contracted work (from 3rd Parties)
- Following up on customer purchase orders for repair & calibration work
- Manage Open order backlog to ensure up to date
- Manage customer records in our calibration software
- Liaising with in-house colleagues and a remote Finance team
- Work closely with the Head of Lab on new sales business development initiatives
- Customer service
- Reactive to Inbound Customer Service Calls & Ensuring prompt responses
- Tracking Customers Calibrations and reporting any expected delays to Customers
- Ensure Calibration Reminder Letters go out each month and are followed up
- Goods In & Out management using our software tool
- General
- Support all parts of the business as required (we are a small team and need staff to be flexible in assisting where required)
Qualifications and Experience
- Experience in Sales Administration
- Strong background in Customer Service
- Proven experience in Sales
- Strong IT skills, including proficiency in Microsoft Office
- Experience using Sage X3 is desirable
Skills/Abilities
- Well organized & structured individual
- Self-motivated & Proactive
- High level Customer Service skills
- Strong administration skills
- Strong Communicator at all levels
- Team Player
- Must be able to work unsupervised
Personal Qualities
- Empathy with the mission, vision, values and ethos of the company
- Have a flexible can-do attitude
- Have good time management and an ability to effectively prioritise tasks
- Have good self-discipline, demonstrating reliability and dependability
- Show commitment to problem resolutions
- Pay attention to detail
- Be a good communicator both orally and in writing
Travel
The role is currently based at our Ashington Office.
Customer Service & Internal Sales Coordinator in Ashington employer: ENVEA Group
ENVEA Group is an excellent employer for a Field Service Engineer, offering a supportive work culture that prioritises work-life balance and professional growth. Located in Central England, employees benefit from a competitive salary and comprehensive benefits package, alongside opportunities to enhance their skills in the dynamic field of environmental monitoring. Join us to make a meaningful impact while advancing your career in a forward-thinking company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Internal Sales Coordinator in Ashington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ENVEA Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ENVEA Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Internal Sales Coordinator in Ashington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ENVEA Group:Your cover letter is your chance to shine! Tell us why you want to work at ENVEA Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ENVEA Group!
How to prepare for a job interview at ENVEA Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
