At a Glance
- Tasks: Support and repair cutting-edge environmental equipment at customer sites across Northern England.
- Company: Join ENVEA, a global leader in environmental instrumentation and innovation.
- Benefits: Competitive salary, travel opportunities, and hands-on training in a dynamic field.
- Other info: Exciting travel opportunities, including potential international assignments.
- Why this job: Make a real impact on environmental sustainability while developing your technical skills.
- Qualifications: Degree or HND in Electrical/Mechanical Engineering; customer service experience preferred.
The predicted salary is between 36000 - 60000 £ per year.
We have opportunities in the following areas - Liverpool, Manchester and the M62 corridor (Leeds, Wakefield, Bradford, Castleford). The role of Field Service Engineer is to provide product support, service, test and repair of the full range of ENVEA equipment across customer sites in the UK. The role may also require training customers in correct use and maintenance of their product and telephone support as necessary. Other duties may include feeding back knowledge and experience to support development of best practice within the Service Department.
Responsibilities
- Provide service and support to your allocated cluster of sites, including all associated documentation & paperwork using company reporting / knowledge / ticketing software / database.
- Travel to customer’s industrial sites to repair, commission, calibrate, service and fault find (to board level only) ENVEA products.
- Provide advice to customers to help them configure systems for their applications and diagnose on site problems.
- Provide customers with up to date and accurate information on products and services available, calibration services and training.
- Carry out functionality and system training at both customer sites and ENVEA premises.
- Ensure full and accurate data entry into customer database and timely completion of Service Reports.
- Offer feedback, through the Service Area Supervisor / Service Manager, regarding equipment issues and ideas to assist future product development of features and function.
- Provide feedback to the sales team to promote future business opportunities.
- Communicate with the Engineering teams to ensure lessons learnt from field problems are incorporated into future product iterations.
Qualifications
- Degree, HND or Equivalent in Electrical and Mechanical Engineering.
- Experience with Instrumentation in previous roles preferred in an Industrial environment.
Experience
- Experience in customer service / support and resolving problems to customer’s satisfaction.
- Electronics experience, ideally with an instrumentation background.
- Field service experience would be a distinct advantage.
- Knowledge of Gas analysers / Particulate Emission Monitors would be a distinct advantage.
- Use of IT for equipment test, and reports writing.
- Use of standard test equipment.
Travel is part of the core of the role, and you will be required to attend customer sites across the allocated area and occasionally upon request across the UK. Some work may require overnight stays away from home, and on occasion this may be up to a week in duration. Very occasionally the opportunity to travel to international customers may be available.
ENVEA is one of the world’s leading companies in environmental instrumentation, analysis, and measurement. Since its creation in 1978, ENVEA has been designing, manufacturing, and commercializing continuous measurement equipment for ambient air, industrial emissions, and software. ENVEA has always placed the preservation of the environment and sustainable innovation at the heart of the development of its measuring instruments, its strategy, and its values. Today, ENVEA has recognized expertise in its specialist fields and is present in over 100 countries.
Field Service Engineers - Northen England in Manchester employer: ENVEA Global
ENVEA is an exceptional employer, offering Field Service Engineers in Northern England a dynamic work environment that prioritises employee growth and development. With a strong commitment to sustainability and innovation, employees benefit from comprehensive training opportunities, a collaborative culture, and the chance to work with cutting-edge environmental technology across diverse customer sites. The role not only provides meaningful work in preserving the environment but also allows for travel and the potential for international experiences, making it a rewarding career choice.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineers - Northen England in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or webinars, and connect with current Field Service Engineers. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your hands-on experience with instrumentation and customer service. Share specific examples of how you've solved problems or improved processes in previous roles.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it shows you're keen on joining our team at ENVEA!
We think you need these skills to ace Field Service Engineers - Northen England in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with instrumentation and customer service, and don’t forget to mention any relevant qualifications or training you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with ENVEA and how your skills align with the job description. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved issues in previous roles. We love candidates who can demonstrate their ability to troubleshoot and provide excellent customer support!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ENVEA Global
✨Know Your Stuff
Make sure you brush up on your knowledge of ENVEA products and services. Familiarise yourself with the equipment you'll be working with, especially gas analysers and particulate emission monitors. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to communicate effectively and provide training, as this will demonstrate your suitability for the position.
✨Be Ready to Discuss Problem-Solving
Field service engineers often face unexpected challenges. Think of specific instances where you've diagnosed and solved problems in an industrial setting. Be prepared to explain your thought process and how you approached these situations, as it will showcase your analytical skills.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, ongoing projects, or how feedback is integrated into product development. This shows that you're not just interested in the job, but also in contributing to the company's growth.
