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- Tasks: Provide on-site support, service, and training for ENVEA equipment across Northern England.
- Company: Join ENVEA, a leader in environmental instrumentation with a focus on sustainability.
- Benefits: Full-time role with travel opportunities and potential for international experiences.
- Why this job: Make a real impact in environmental technology while developing your engineering skills.
- Qualifications: Degree or HND in Electrical/Mechanical Engineering; customer service experience preferred.
- Other info: Dynamic role with excellent career growth and the chance to work with cutting-edge technology.
The predicted salary is between 30000 - 42000 £ per year.
We have opportunities in the following areas - NE (Middlesborough/Durham) and M62 corridor (Leeds, Wakefield, Bradford, Castleford).
The role of Field Service Engineer is to provide product support, service, test and repair of the full range of ENVEA equipment across Customer sites in the UK. The role may also require training customers in correct use and maintenance of their product and telephone support as necessary. Other duties may include feeding back knowledge and experience to support development of best practice within the Service Department.
Responsibilities
- Provide service and support to your allocated cluster of sites, including all associated documentation and paperwork using company reporting/knowledge/ticketing software/database.
- Travel to customer's industrial sites to repair, commission, calibrate, service and fault find (to board level only) ENVEA products.
- Provide advice to customers to help them configure systems for their applications and diagnose on site problems.
- Provide customers with up to date and accurate information on products and services available, calibration services and training.
- Carry out functionality and system training at both customer sites and ENVEA premises.
- Ensure full and accurate data entry into customer database and timely completion of Service Reports.
- Offer feedback, through the Service Area Supervisor/Service Manager, regarding equipment issues and ideas to assist future product development of features and function.
- Provide feedback to the sales team to promote future business opportunities.
- Communicate with the Engineering teams to ensure lessons learnt from field problems are incorporated into future product iterations.
Qualifications
- Degree, HND or Equivalent in Electrical and Mechanical Engineering.
- Experience with Instrumentation in previous roles preferred in an Industrial environment.
Experience
- Experience in customer service/support and resolving problems to customer's satisfaction.
- Electronics experience, ideally with an instrumentation background.
- Field service experience would be a distinct advantage.
- Knowledge of Gas analysers/Particulate Emission Monitors would be a distinct advantage.
- Use of IT for equipment test, and reports writing.
- Use of standard test equipment.
Travel
Travel is part of the core of the role, and you will be required to attend customer sites across the allocated area and occasionally upon request across the UK. Some work may require overnight stays away from home, and on occasion this may be up to a week in duration. Very occasionally the opportunity to travel to international customers may be available.
ENVEA is one of the world's leading companies in environmental instrumentation, analysis, and measurement. Since its creation in 1978, ENVEA has been designing, manufacturing, and commercializing continuous measurement equipment for ambient air, industrial emissions, and software. ENVEA has always placed the preservation of the environment and sustainable innovation at the heart of the development of its measuring instruments, its strategy, and its values. Today, ENVEA has recognized expertise in its specialist fields and is present in over 100 countries.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service and Engineering
Industries: Measuring and Control Instrument Manufacturing
Field Service Engineers - Northen England in London employer: ENVEA Global
Contact Detail:
ENVEA Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineers - Northen England in London
✨Tip Number 1
Get to know the company inside out! Research ENVEA's products and values so you can chat confidently about how your skills fit into their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Field Service Engineer. Personal connections can make all the difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service roles. Think about scenarios where you've solved problems or provided excellent customer service. We want to hear those stories!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at ENVEA. Let's get you that job!
We think you need these skills to ace Field Service Engineers - Northen England in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with instrumentation and customer service, and don’t forget to mention any relevant qualifications or training you've had. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with ENVEA and how your background makes you a great fit. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, be sure to include examples of how you've tackled challenges in previous roles. We’re looking for Field Service Engineers who can think on their feet and provide top-notch support to our customers.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at ENVEA Global
✨Know Your Stuff
Make sure you brush up on your knowledge of ENVEA products and services. Familiarise yourself with the technical aspects of gas analysers and particulate emission monitors, as well as any relevant instrumentation experience you have. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you've resolved issues or provided training. This will demonstrate your ability to communicate effectively and support customers in a field service environment.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. They might ask how you would handle a specific fault on-site or how you would train a customer on using their equipment. Practising these scenarios beforehand can help you articulate your thought process clearly.
✨Be Ready to Travel
Since travel is a big part of this job, be ready to discuss your flexibility and willingness to travel. Mention any previous experiences where you've had to stay away from home for work, and how you managed that. This will reassure them that you're committed to the role and understand the demands it entails.
