At a Glance
- Tasks: Support the Test & Calibration team with sales administration and customer service.
- Company: Join ENVEA, a leader in environmental and industrial instrumentation since 1978.
- Benefits: Flexible working environment, career growth, and a chance to make a difference.
- Other info: Dynamic small team where your contributions truly matter.
- Why this job: Be part of a mission-driven company focused on sustainability and innovation.
- Qualifications: Experience in sales administration and strong customer service skills required.
The predicted salary is between 30000 - 42000 £ per year.
ENVEA is one of the world's leading companies in the field of environmental and industrial instrumentation, analysis and measurement. Since it was founded in 1978, ENVEA has designed, manufactured and marketed equipment for the continuous measurement of ambient air, emissions and industrial processes, as well as data processing software. A true flagship of French Industry and a pioneer in technology, throughout its history ENVEA has placed environmental protection and sustainable innovation at the heart of the development of its measuring instruments, its strategy and its founding values.
Purpose
The role of the Customer Service & Internal Sales Coordinator is to support the Test & Calibration team, ensuring that we run an efficient back-office system enabling the business to have full traceability of Customers Instruments and all supporting paperwork is raised in a timely manner.
Duties
- Sales administration
- Quotations raised in timely fashion (In House, On Site, Delivery & Collections, Repairs, Sub-Contract work)
- Following up on Contracted work (from 3rd Parties)
- Following up on customer purchase orders for repair & calibration work
- Manage Open order backlog to ensure up to date
- Manage customer records in our calibration software
- Liaising with in-house colleagues and a remote Finance team
- Work closely with the Head of Lab on new sales business development initiatives
- Customer service
- Reactive to Inbound Customer Service Calls & Ensuring prompt responses
- Tracking Customers Calibrations and reporting any expected delays to Customers
- Ensure Calibration Reminder Letters go out each month and are followed up
- Goods In & Out management using our software tool
- General Support all parts of the business as required (we are a small team and need staff to be flexible in assisting where required).
Qualifications And Experience
- Experience in Sales Administration
- Strong background in Customer Service
- Proven experience in Sales
- Strong IT skills, including proficiency in Microsoft Office
- Experience using Sage X3 is desirable
Skills/Abilities
- Well organized & structured individual
- Self-motivated & Proactive
- High level Customer Service skills
- Strong administration skills
- Strong Communicator at all levels
- Team Player
- Must be able to work unsupervised
Personal Qualities
- Empathy with the mission, vision, values and ethos of the company.
- Have a flexible can-do attitude.
- Have good time management and an ability to effectively prioritise tasks.
- Have good self-discipline, demonstrating reliability and dependability.
- Show commitment to problem resolutions.
- Pay attention to detail.
- Be a good communicator both orally and in writing.
Travel
The role is currently based at our Ashington Office, Pulborough.
Customer Service & Internal Sales Coordinator in Ashington employer: ENVEA Global
ENVEA is an exceptional employer, offering a dynamic work environment in the heart of Pulborough, where innovation and environmental sustainability are at the forefront of our mission. Employees benefit from a collaborative culture that encourages personal growth and development, alongside competitive remuneration and flexible working arrangements. Join us to be part of a dedicated team that values your contributions and supports your career aspirations in the thriving field of environmental instrumentation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Internal Sales Coordinator in Ashington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ENVEA and understanding their mission and values. Tailor your responses to show how your skills align with their focus on environmental protection and innovation.
✨Tip Number 3
Practice your communication skills! As a Customer Service & Internal Sales Coordinator, you'll need to be a strong communicator. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at ENVEA.
We think you need these skills to ace Customer Service & Internal Sales Coordinator in Ashington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in sales administration and customer service, as these are key for the role.
Craft a Compelling Cover Letter:Use your cover letter to showcase your personality and explain why you're a great fit for ENVEA. Mention your empathy with their mission and how your proactive attitude aligns with their values.
Show Off Your IT Skills:Since strong IT skills are essential, be sure to mention your proficiency in Microsoft Office and any experience with Sage X3. This will help us see that you can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ENVEA Global
✨Know Your Stuff
Before the interview, make sure you understand ENVEA's mission and values. Familiarise yourself with their products and services, especially in environmental and industrial instrumentation. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service prowess. Think of situations where you resolved issues or improved customer satisfaction. This role is all about supporting customers, so demonstrating your ability to handle inquiries and follow up effectively is key.
✨Be Organised and Proactive
Since the role requires strong administration skills, come prepared to discuss how you manage your time and tasks. Share specific strategies you use to stay organised, like using software tools for tracking orders or managing customer records. This will illustrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Whether it's discussing your experience with sales administration or explaining how you would handle a customer inquiry, clear communication is crucial. Remember, this role involves liaising with various teams, so showcasing your communication skills will be a big plus.
