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- Tasks: Support Enva's SME customer portfolio, ensuring top-notch service and account growth.
- Company: Enva is dedicated to sustainable practices and career growth for its employees.
- Benefits: Enjoy competitive salary, holiday allowance, pension scheme, and lifestyle discounts.
- Why this job: Develop your commercial skills in a supportive environment while making a positive impact.
- Qualifications: Strong communication skills; customer service experience is a plus but not required.
- Other info: Join a company that values your potential and offers endless growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Application Deadline: 31 March 2025
Department: Commercial (Sales & Marketing)
Location: Linwood
Description
The Account Executive – Non-Key Accounts will support the management of Enva\’s SME customer portfolio, ensuring a high level of customer service, account retention, and growth through upselling. This role is ideal for individuals looking to develop their commercial awareness and account management skills within a structured, supportive environment. The Account Executive will work closely with internal teams and external customers to maintain service excellence, monitor account performance, and contribute to business growth.
Key Responsibilities
Customer Service & Account Support:
- Serve as the primary point of contact for a portfolio of non-key customers, handling inquiries related to pricing, service levels, contract terms, and general account management.
- Liaise with internal teams such as Customer Service, Credit Control, Contract Coordination, and Supply Chain to ensure seamless service delivery and resolution of customer issues.
- Ensure customer queries are responded to in a timely and professional manner, escalating more complex issues to the appropriate team members.
- Maintain accurate records of customer interactions, service changes, and account details in Enva\’s CRM system.
- Assist in coordinating operational requirements, such as arranging collections, reviewing service schedules, and monitoring skip/RORO turnaround times to optimise stock availability.
Retention & Relationship Management:
- Build strong, professional relationships with customers to encourage long-term service agreements.
- Monitor customer satisfaction levels and proactively address any concerns that could lead to service terminations.
- Support account contract renewals by providing customers with relevant service updates, pricing information, and renewal documentation.
- Identify at-risk customers based on service usage, payment history, or feedback, and flag concerns to senior team members.
- Assist with annual price adjustment communications, ensuring customers are informed of changes in a clear and structured manner.
Upselling & Business Growth:
- Identify opportunities to enhance customer accounts by promoting additional services that align with their waste management needs.
- Work towards quarterly upsell targets by introducing customers to Enva\’s wider service offerings, such as specialist waste disposal or additional recycling solutions.
- Conduct outbound customer calls to discuss service improvements, additional waste streams, or efficiency recommendations.
- Assist in preparing customer proposals and quotations for additional services.
Reporting & Administration:
- Monitor account performance, including service usage, revenue trends, and outstanding aged debt.
- Support the preparation of customer reports, providing insights into service efficiency and areas for improvement.
- Maintain data accuracy across internal systems, including CRM, Elemos, Power BI, My Enva, and PIN.
- Assist in compiling customer feedback and contributing to service improvement initiatives.
Skills, Knowledge and Expertise
- Excellent communication and relationship-building skills, with a customer-first approach.
- Ability to manage multiple tasks and prioritise workload effectively.
- A proactive mindset, with a keen interest in developing commercial and account management skills.
- Competency in Microsoft Office (Excel, Outlook, Word) and willingness to learn internal systems such as CRM and Power BI.
- Previous experience in a customer service or sales support role is desirable but not essential.
Why Work For Enva?
Enva is committed to providing more than just jobs; we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.
Examples of Company Benefits:
- A competitive salary in a growing company committed to our people.
- A competitive holiday allowance.
- Company pension scheme.
- Enhanced family friendly policies.
- Employee Assistance Program.
- Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping, and many more…
- Employee Life Insurance.
- Bike2Work scheme.
- Free on-site parking.
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Non-Key Account Executive employer: Enva
Contact Detail:
Enva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non-Key Account Executive
✨Tip Number 1
Familiarize yourself with Enva's services and values. Understanding the company's commitment to sustainability and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Enva on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Non-Key Account Executive role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your proactive mindset and ability to upsell will resonate well with the hiring team.
✨Tip Number 4
Stay updated on industry trends related to waste management and recycling. Demonstrating your knowledge of the sector during your interactions will show your genuine interest and commitment to the role.
We think you need these skills to ace Non-Key Account Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Non-Key Account Executive position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and account management. Use specific examples that demonstrate your ability to build relationships and manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proactive mindset and interest in developing commercial skills, and explain how you can contribute to Enva's growth.
Highlight Relevant Skills: In your application, emphasize your communication skills, ability to manage multiple tasks, and proficiency in Microsoft Office. If you have experience with CRM systems or data analysis tools, be sure to mention that as well.
How to prepare for a job interview at Enva
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service and account management, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to maintain professionalism and a customer-first approach.
✨Demonstrate Relationship-Building Abilities
Discuss your experience in building strong relationships with clients. Be ready to explain how you have fostered long-term agreements and addressed customer concerns proactively, as this is crucial for retention in this role.
✨Highlight Your Proactive Mindset
The job requires a proactive approach to upselling and identifying opportunities for business growth. Prepare to talk about times when you took the initiative to suggest improvements or additional services that benefited customers.
✨Familiarize Yourself with Relevant Tools
Since the position involves using CRM systems and tools like Power BI, it’s beneficial to mention any experience you have with these or similar platforms. If you haven't used them before, express your willingness to learn and adapt quickly.
