Permanent role, Monday to Friday, 40h a week
Reporting to the Transport Manager you will provide an excellent level of customer service to all customers by handling all incoming booking requests across for Skips/Roros in Linwood and Newbridge. This role will also manage customer communications on rolled jobs (i.e. jobs not completed as planned) and charges associated with wasted journeys.
Key Responsibilities
- Dealing with all customer bookings in a professional manner
- Internal liaison with Transport colleagues to ensure timely bookings (within 48hrs) wherever possible
- Update internal reports to ensure booking visibility is clear
- Demonstrate excellent customer service to customers over the phone, email & letter
- Update all relevant systems with accurate information
- Liaise with other areas of the business as and when required
- Keep customers updated with the status of their job if work is not completed as planned
- Run customer/business reports as and when required
- Working as part of a team and sharing workloads
This is not an exhaustive list. You may also be required to carry out any other duties as required by the business that you are qualified/trained in that meet the requirements of this role
Skills, Knowledge and Expertise
- Experience in transport or customer service environment
- Good organisational skills
- Ability to work under pressure
Why Work For Enva?
Examples of Company Benefits:
- A competitive salary in a growing company committed to our people.
- Competitive holiday allowance.
- Company pension scheme.
- Enhanced family friendly policies.
- 24/7 Employee Assistance Programme (EAP).
- Lifestyle & leisure discounts (gym, cinema, shopping, and more).
- Employee life insurance.
- Bike2Work scheme.
- Free on-site parking.
- Holiday Purchase Scheme.
Transport Booking Advisor in Linwood employer: Enva
Enva is an exceptional employer for HGV Mechanics, offering a supportive work culture that prioritises employee growth and environmental responsibility. With competitive salaries, comprehensive benefits, and a commitment to career development, you will find ample opportunities to enhance your skills while contributing to a sustainable future in a dynamic and rewarding environment.
