Customer Service Advisor

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Overview

We are seeking to recruit a Customer Service Advisor to join our Customer Experience department.

Application Deadline: 26 September 2025

Location: Bilsthorpe

Responsibilities

• Act as first point of contact for incoming calls – ensuring a warm, engaging, and polite introduction.
• Maintaining and building rapport with customers, understanding their needs, and managing customer’s expectations.
• Conducting outbound calls to existing customers to up/cross sell additional products and services.
• Questioning to establish customer needs and identifying opportunities to pass to sales team.
• Respond to customer and internal emails and chat in a professional and timely manner.
• Place or amend customer orders accurately and efficiently.
• Completing onboarding welcome calls to new customers to share knowledge and best practice.
• Ensure that all queries are followed up and resolved in an efficient and customer focused approach.
• Resolve customer complaints at first point of contact wherever possible – escalate only where necessary.
• Following up on queries to ensure full resolution.
• Maintaining the internal CRM tool to ensure all records are accurate.
• Investigating solutions to help the customer, using negotiation skills where needed.
• Contributing to customer service department KPI’s to ensure service levels are met and maintained.

Skills, Knowledge and Expertise

• Experience in Customer service
• Have an enthusiastic customer service focus with a determination to resolve customer issues first time.
• Positive and motivated with flexible and adaptable attitude.
• Problem solving and solution focussed ability.
• Maintain a high level of knowledge of the services provided by ENVA and the ability to articulate the benefits to customers.
• Excellent written and verbal communication skills and telephone manner.
• Well organised and self-disciplined with the ability to work quickly and calmly under pressure.
• Excellent attention to detail.
• Exceptional interpersonal skills with the ability to develop effective and positive working relationships within and outside of the department.
• Must demonstrate high levels of integrity and adopt a professional approach in all interactions – should be transparent, open, and honest in all dealings.
• Ability to be flexible and adapt to changing situations and / or systems.
• Good conflict resolution skills based on a ‘Can do’ attitude.
• A flexible attitude to the team’s work, including a willingness to reprioritise and undertake additional tasks if required.

Benefits

• A competitive salary in a growing company committed to our people.
• A competitive holiday allowance.
• Company pension scheme.
• Enhanced family friendly policies.
• Employee Assistance Program
• Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
• Employee Life Insurance.
• Bike2Work scheme.
• Free on-site parking.
• Holiday Purchase Scheme

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other