Brokerage Co-Ordinator in Bilsthorpe

To boost the overall customer experience by ensuring that all Brokerage Waste services are delivered seamlessly on time, within budget and with a customer centric approach with every interaction.

Key Responsibilities

• To respond to all messages in a professional and timely manner from customers, partners and internal teams.
• Maintaining and building rapport with customers, understanding their needs and managing customer’s expectations.
• To engage with partners to resolve customer queries and complaints in an efficient and timely manner with a customer-focused approach. Escalate where necessary.
• Where applicable, contact vendor for a change of services and requirements for any brokered service.
• Process orders for Ancillary products from suppliers.
• Input contract and pricing updates as requested.
• Investigate and resolve any trade waste invoice issues, where required.
• To ensure effective and accurate scheduling of additional services are completed on time.
• Keep customers informed, update contracts, and manage prior POs for service.
• Infinis Trade Waste Management - manage requests, liaise with the Infinis team and business partners, and confirm completed services.
• To produce accurate reports for clients on the usage of their waste services – within SLA, as and when requested.
• Maintain internal reporting for the brokerage department.
• Assist with new site set up’s and roll outs within SLA and budget.
• Ensure professional onboarding calls are made to share timelines of events with customers, ensuring that all stakeholders are informed.
• Site closures are completed accurately, arranging for removal of bins and skips.
• Confidential waste - Adding service to the contract or requesting bulk collections.
• Maintaining the internal CRM tool to ensure all records are accurate.
• Management of your own daily workflow to ensure maximum efficiency and accuracy.
• Other duties as required to support the brokerage department.

Skills, Knowledge and Expertise

• Have a strong customer service background.
• Have an enthusiastic customer service focus with a determination to resolve customer issues first time.
• Ability to communicate effectively over the phone and email to individuals at a variety of levels.
• Driven to complete tasks thoroughly and within SLA.
• Positive and motivated with flexible and adaptable attitude.
• Proactive problem solving and solution focussed ability.
• Maintain a high level of knowledge on the services provided by ENVA and the ability to articulate the benefits to customers.
• Excellent written and verbal communication skills and strong telephone manner.
• Well organised and self-disciplined with the ability to work quickly and calmly under pressure.
• Excellent attention to detail.
• Highly organised with the ability to prioritise effectively and to plan and manage own workload.
• Ability to produce reports with minimal errors – measured by dept KPI’s.
• Strong interpersonal skills with the ability to develop effective and positive working relationships within and outside of the department.
• Must demonstrate high levels of integrity and adopt a professional approach in all interactions – should be transparent, open and honest in all dealings.
• Ability to be flexible and adapt to changing situations and / or systems.
• Maintaining and building rapport with customers and sub-contractors, understanding their needs and managing expectations.
• Good conflict resolution skills based on a ‘Can do’ attitude.
• A flexible attitude to the team’s work, including a willingness to reprioritise and undertake additional tasks if required.
• Friendly personality and team player.
• Strong PC and technical knowledge and skills with an excellent working knowledge of the Microsoft packages including Word, Excel and Teams.

Why Work For Enva?

Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.

Examples of Company Benefits:

• A competitive salary in a growing company committed to our people.
• A competitive holiday allowance.
• Company pension scheme.
• Enhanced family friendly policies.
• Employee Assistance Program.
• Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
• Employee Life Insurance.
• Bike2Work scheme.
• Free on-site parking.
• Holiday Purchase Scheme.