At a Glance
- Tasks: Ensure seamless delivery of Brokerage Waste services with a customer-centric approach.
- Company: Join Enva, a company dedicated to protecting our planet and growing talent.
- Benefits: Competitive salary, holiday allowance, pension scheme, and employee support.
- Other info: Flexible part-time role with opportunities for growth and development.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong customer service skills and effective communication abilities.
The predicted salary is between 30000 - 40000 € per year.
To boost the overall customer experience by ensuring that all Brokerage Waste services are delivered seamlessly on time, within budget and with a customer centric approach with every interaction.
Key Responsibilities
- To respond to all messages in a professional and timely manner from customers, partners and internal teams.
- Maintaining and building rapport with customers, understanding their needs and managing customer’s expectations.
- To engage with partners to resolve customer queries and complaints in an efficient and timely manner with a customer-focused approach. Escalate where necessary.
- Where applicable, contact vendor for a change of services and requirements for any brokered service.
- Process orders for Ancillary products from suppliers.
- Input contract and pricing updates as requested.
- Investigate and resolve any trade waste invoice issues, where required.
- To ensure effective and accurate scheduling of additional services are completed on time.
- Keep customers informed, update contracts, and manage prior POs for service.
- Infinis Trade Waste Management - manage requests, liaise with the Infinis team and business partners, and confirm completed services.
- To produce accurate reports for clients on the usage of their waste services – within SLA, as and when requested.
- Maintain internal reporting for the brokerage department.
- Assist with new site set up’s and roll outs within SLA and budget.
- Ensure professional onboarding calls are made to share timelines of events with customers, ensuring that all stakeholders are informed.
- Site closures are completed accurately, arranging for removal of bins and skips.
- Confidential waste - Adding service to the contract or requesting bulk collections.
- Maintaining the internal CRM tool to ensure all records are accurate.
- Management of your own daily workflow to ensure maximum efficiency and accuracy.
- Other duties as required to support the brokerage department.
Skills, Knowledge and Expertise
- Have a strong customer service background.
- Have an enthusiastic customer service focus with a determination to resolve customer issues first time.
- Ability to communicate effectively over the phone and email to individuals at a variety of levels.
- Driven to complete tasks thoroughly and within SLA.
- Positive and motivated with flexible and adaptable attitude.
- Proactive problem solving and solution focussed ability.
- Maintain a high level of knowledge on the services provided by ENVA and the ability to articulate the benefits to customers.
- Excellent written and verbal communication skills and strong telephone manner.
- Well organised and self-disciplined with the ability to work quickly and calmly under pressure.
- Excellent attention to detail.
- Highly organised with the ability to prioritise effectively and to plan and manage own workload.
- Ability to produce reports with minimal errors – measured by dept KPI's.
- Strong interpersonal skills with the ability to develop effective and positive working relationships within and outside of the department.
- Must demonstrate high levels of integrity and adopt a professional approach in all interactions – should be transparent, open and honest in all dealings.
- Ability to be flexible and adapt to changing situations and / or systems.
- Maintaining and building rapport with customers and sub-contractors, understanding their needs and managing expectations.
- Good conflict resolution skills based on a 'Can do' attitude.
- A flexible attitude to the team’s work, including a willingness to reprioritise and undertake additional tasks if required.
- Friendly personality and team player.
- Strong PC and technical knowledge and skills with an excellent working knowledge of the Microsoft packages including Word, Excel and Teams.
Why Work For Enva?
Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.
Examples of Company Benefits:
- A competitive salary in a growing company committed to our people.
- A competitive holiday allowance.
- Company pension scheme.
- Enhanced family friendly policies.
- Employee Assistance Program.
Brokerage Co-Ordinator employer: Enva Group
Enva is an exceptional employer that prioritises employee growth and a supportive work culture, particularly for the Brokerage Co-Ordinator role in Bilsthorpe. With a commitment to career development, competitive salaries, and a range of benefits including enhanced family-friendly policies and an Employee Assistance Program, Enva fosters a positive environment where employees can thrive while contributing to sustainable practices.
StudySmarter Expert Advice🤫
We think this is how you could land Brokerage Co-Ordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Enva and their services. This will help you understand their customer-centric approach and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and partners, make sure you can articulate your thoughts clearly. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. Be ready to share these during your interview to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Enva. Don’t miss out on this opportunity!
We think you need these skills to ace Brokerage Co-Ordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Brokerage Co-Ordinator role. We want to see how you can boost customer experience and manage expectations effectively!
Show Off Your Customer Service Skills:Since this role is all about customer interaction, don’t forget to showcase your strong customer service background. Share examples of how you've resolved issues and built rapport with clients in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-organised information that’s easy to read. Remember, attention to detail is key, so double-check for any errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Enva Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Be ready to share specific examples of how you've resolved customer issues in the past, as this role is all about keeping customers happy and managing their expectations.
✨Master the Art of Communication
Since you'll be communicating with various stakeholders, practice articulating your thoughts clearly. Prepare to discuss how you would handle different communication scenarios, whether it's over the phone or via email, to show that you can adapt your style to suit the audience.
✨Show Off Your Organisational Skills
This job requires excellent organisation and time management. Come prepared with examples of how you've managed your workload effectively in previous roles. You might even want to bring a planner or digital tool to demonstrate how you keep track of tasks and deadlines.
✨Be Ready for Problem-Solving Questions
Expect questions that test your problem-solving abilities. Think of situations where you've had to think on your feet or adapt to changing circumstances. Highlight your proactive approach and how you ensure tasks are completed thoroughly and within service level agreements.
