We are a fast-growing European healthcare group operating across medical cannabis, digital health and regulated healthcare services. While we have an established, profitable European business and central group support, our UK operation is in a start-up and build-out phase. We are establishing the systems, processes and ways of working needed to scale licensed wholesale distribution alongside a telemedicine clinic and technology business.
Our UK wholesale business holds a WDA(H) and a Schedule 2 Controlled Drug licence, and distributes cannabis-based products for medicinal use (CBPMs) to pharmacies and wholesalers across the UK.
Location: London (office-based), with regular time at our licensed site in Welwyn Garden City and with our 3PL partners
The role
We’re looking for an experienced Regulatory & Quality Operations Manager to take hands-on ownership of UK quality assurance (QA), our GDP quality management system and day-to-day licence compliance, with a pathway to becoming the Responsible Person (RP) for our WDA(H).
This is a genuine UK start-up environment, not a large, fully resourced corporate QA department. You will need to be equally comfortable building processes from scratch, improving existing documentation and completing routine QA tasks yourself. Priorities will evolve as the business grows, so we need someone practical, adaptable, organised and willing to roll up their sleeves. You will work closely with our Director of Operations & Commercial, external RP and group quality team in Germany, while taking clear ownership of UK delivery.
Key responsibilities
Licences & regulatory compliance
Maintain our WDA(H) and Home Office Controlled Drug licences, including variations, import/export licences and Home Office online submissions
Support our Responsible Persons from day one and, subject to MHRA approval, be named as RP on our WDA(H) after successful completion of the 6-month probation period (or earlier) – working alongside our external RP, with the prospect of becoming the main RP
Lead preparation for MHRA and Home Office inspections and close out any findings
Act as the main day-to-day contact for the MHRA, the Home Office and external regulatory consultants
Quality management system
Own, operate and continually improve our GDP quality management system, including drafting and maintaining SOPs, processing deviations and CAPAs, change controls, risk assessments, training records and self-inspections
Personally deliver day-to-day QA activity: document control, record reviews, compliance trackers, training follow-up, supplier files and timely closure of quality actions
Help select and implement an electronic QMS while maintaining effective, inspection-ready systems and records during the transition
Build practical, proportionate QA processes suitable for a growing business without compromising GDP compliance or patient safety
Qualify and onboard suppliers, manufacturers, 3PL warehouse partners and customers, including bona fide checks and quality technical agreements
Run audits of suppliers and 3PLs (desktop and on-site) and manage ongoing oversight
Oversee import, release and distribution of unlicensed medicines in line with GDP and controlled drug requirements
Handle complaints, recalls, temperature excursions and returns
Leadership & business partnering
Take ownership of both strategic improvements and routine execution; identify what needs doing, prioritise independently, document decisions and escalate material risks appropriately
Give regulatory input on new products, partners and supply chain changes
Work collaboratively across operations, commercial and group quality; manage consultants where needed and help develop the QA function as the UK business grows
Report quality metrics and risks to the Director of Operations & Commercial and the management team
What we’re looking for
Required
4+ years in GDP and/or GMP quality or regulatory roles in the UK pharmaceutical industry, ideally in wholesale distribution, unlicensed medicines/specials or controlled drugs
In-depth knowledge of MHRA GDP requirements (EU GDP Guidelines as applied in the UK) and the RP’s responsibilities
Proven hands-on QA experience, including personally drafting and controlling SOPs, managing deviations/CAPAs, maintaining training and qualification records and driving actions to closure
Direct experience of MHRA inspections or audits
Comfortable in an early-stage, fast-changing business with limited initial resources; proactive, detail-oriented and willing to carry out administrative QA work as well as make independent compliance decisions
Excellent written and spoken English
Right to work in the UK
Preferred
Previous experience as RP or Deputy RP on a WDA(H), or completion of a recognised RP training course
Experience with Home Office controlled drug licensing, including import/export licences
Pharmacist, or a degree in pharmacy or a life sciences subject
Experience onboarding or overseeing 3PL providers
Experience setting up, improving or scaling QA systems in a start-up, scale-up or lean pharmaceutical operation
What we offer
A clear pathway towards becoming the named Responsible Person, alongside the opportunity to build and shape the UK QA function
Meaningful ownership from day one in a hands-on UK start-up environment, with support from an established European healthcare group
Exposure across regulatory, supply chain and commercial operations in a vertically integrated business
A London office-based role in a small, collaborative team where you can see the direct impact of your work
Regulatory & Quality Operations Manager (m/f/d) – UK employer: enua
Join a pioneering healthcare company at the forefront of medical cannabis and digital health, where you will have the unique opportunity to shape our UK platform from its inception. With a dynamic and entrepreneurial work culture, we offer real ownership, competitive compensation, and the chance to collaborate closely with experienced founders, all while being part of a mission-driven team dedicated to making a meaningful impact in healthcare. Our London location provides an exciting environment for personal and professional growth, ensuring that your contributions are valued and recognised as we build something extraordinary together.
