At a Glance
- Tasks: Be the first point of contact for patients, resolving queries and ensuring a smooth experience.
- Company: Fast-growing European healthcare company at the forefront of medical cannabis and digital health.
- Benefits: £28,000 salary, hybrid working, and opportunities for growth in a dynamic sector.
- Other info: Work in a collaborative team with real ownership and impact.
- Why this job: Join a mission to redefine patient access and outcomes in UK healthcare.
- Qualifications: 2+ years in customer service, excellent communication, and digital fluency required.
The predicted salary is between 28000 - 28000 £ per year.
We are a fast-growing European healthcare company operating at the intersection of medical cannabis, digital health, and regulated healthcare services. With a strong, profitable core business in Europe, centralized group functions (including procurement, finance, supply chain, and quality/regulatory), and a proven operational backbone, we are now building a scalable UK-based clinic and technology platform. Our ambition is to redefine patient access, experience, and outcomes by tightly integrating technology, clinical workflows, and data-driven growth.
Tasks
The Role
As Patient Support Coordinator, you are the first point of contact for our patients. You ensure clear communication, fast resolution of medication- and prescription-related queries, and a consistently high-quality patient experience across phone, email, and digital channels. This is a hands-on operations role in a regulated healthcare environment. You will work closely with our pharmacy, clinical, and supply chain teams to keep the patient journey smooth, compliant, and well-documented.
What you will be doing
- Patient communication: be the first responder for patient questions about prescriptions, medication availability, deliveries, and onboarding
- Issue resolution: work closely with pharmacy and clinical teams to resolve medication-related issues and keep patients informed throughout
- Coordination: act as the link between patients, pharmacy, prescribers, and our 3PL partner, ensuring accurate information is shared at every step
- Patient guidance: explain treatment processes, next steps, and basic medication information clearly and compassionately
- Documentation: record and track patient interactions accurately, in line with healthcare regulations and our internal SOPs
- Escalation: identify complex clinical or regulatory issues and escalate promptly to clinical or governance leads
- Safeguarding: recognise and escalate safeguarding concerns in line with our safeguarding policy, including indicators of patient vulnerability, abuse, or neglect
- Controlled drug awareness: handle information about Schedule 2 CBMP prescriptions accurately and in accordance with the clinic’s controlled drug governance policies
- Continuous improvement: feed insights from patient conversations back into the team to improve our processes, tooling, and FAQs
Requirements
What we are looking for
Required
- 2+ years of customer service or patient support experience
- Excellent written and verbal communication in English; calm, empathetic, and professional under pressure
- Strong attention to detail and a methodical approach to documentation and case tracking
- High level of digital fluency — comfortable working across CRM, ticketing, telephony, and patient management systems
- Comfortable working in a regulated environment and following SOPs precisely
- Enhanced DBS check (to be completed prior to commencement of work, required under)
- Complete mandatory training including safeguarding awareness and information governance modules, before commencing duties
- Report all incidents and significant events through our incident reporting process
- Comply with all patient confidentiality obligations and information governance requirements as set out in our information governance and confidentiality policies at all times, including after leaving the role
Permanent, full-time contract
Preferred
- Experience in a healthcare, pharmacy, or telemedicine setting
- Familiarity with controlled drug or pharmacy supply processes
- Experience in early-stage or fast-scaling environments
Benefits
What we offer
- £28,000 base salary
- Hybrid working model with a collaborative, hands-on team
- Real ownership and a clear path to grow as the UK business scales
- The chance to be part of building something new in one of the most dynamic sectors in UK healthcare
If this resonates, we'd love to hear from you.
Patient Support Coordinator (m/f/d) employer: enua
As a fast-growing European healthcare company, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to make a real impact in the evolving landscape of medical cannabis and digital health. With a hybrid working model and a commitment to employee growth, the Patient Support Coordinator role offers a unique opportunity to be at the forefront of redefining patient access and experience in the UK healthcare sector, all while enjoying competitive benefits and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Coordinator (m/f/d)
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at enua for the Patient Support Coordinator (m/f/d) role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Support Coordinator (m/f/d)
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with enua, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at enua, and how you can make a difference!
How to prepare for a job interview at enua
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at enua.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like enua appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how enua supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
