At a Glance
- Tasks: Be the first point of contact for patients, resolving queries and ensuring a smooth experience.
- Company: Fast-growing European healthcare company at the forefront of medical cannabis and digital health.
- Benefits: £28,000 salary, hybrid work model, and opportunities for growth in a dynamic sector.
- Other info: Work in a collaborative team with real ownership and impact on patient care.
- Why this job: Join a mission to redefine patient access and experience in UK healthcare.
- Qualifications: 2+ years in customer service, excellent communication, and digital fluency required.
The predicted salary is between 28000 - 28000 £ per year.
About us
We are a fast-growing European healthcare company operating at the intersection of medical cannabis, digital health, and regulated healthcare services. With a strong, profitable core business in Europe, centralized group functions (including procurement, finance, supply chain, and quality/regulatory), and a proven operational backbone, we are now building a scalable UK-based clinic and technology platform. Our ambition is to redefine patient access, experience, and outcomes by tightly integrating technology, clinical workflows, and data-driven growth.
Tasks
The Role
As Patient Support Coordinator, you are the first point of contact for our patients. You ensure clear communication, fast resolution of medication- and prescription-related queries, and a consistently high-quality patient experience across phone, email, and digital channels. This is a hands-on operations role in a regulated healthcare environment. You will work closely with our pharmacy, clinical, and supply chain teams to keep the patient journey smooth, compliant, and well-documented.
What you will be doing
- Patient communication: be the first responder for patient questions about prescriptions, medication availability, deliveries, and onboarding
- Issue resolution: work closely with pharmacy and clinical teams to resolve medication-related issues and keep patients informed throughout
- Coordination: act as the link between patients, pharmacy, prescribers, and our 3PL partner, ensuring accurate information is shared at every step
- Patient guidance: explain treatment processes, next steps, and basic medication information clearly and compassionately
- Documentation: record and track patient interactions accurately, in line with healthcare regulations and our internal SOPs
- Escalation: identify complex clinical or regulatory issues and escalate promptly to clinical or governance leads
- Safeguarding: recognise and escalate safeguarding concerns in line with our safeguarding policy, including indicators of patient vulnerability, abuse, or neglect
- Controlled drug awareness: handle information about Schedule 2 CBMP prescriptions accurately and in accordance with the clinic’s controlled drug governance policies
- Continuous improvement: feed insights from patient conversations back into the team to improve our processes, tooling, and FAQs
Requirements
What we are looking for
- Required
- 2+ years of customer service or patient support experience
- Excellent written and verbal communication in English; calm, empathetic, and professional under pressure
- Strong attention to detail and a methodical approach to documentation and case tracking
- High level of digital fluency — comfortable working across CRM, ticketing, telephony, and patient management systems
- Comfortable working in a regulated environment and following SOPs precisely
- Enhanced DBS check (to be completed prior to commencement of work, required under)
- Complete mandatory training including safeguarding awareness and information governance modules, before commencing duties
- Report all incidents and significant events through our incident reporting process
- Comply with all patient confidentiality obligations and information governance requirements as set out in our information governance and confidentiality policies at all times, including after leaving the role
- Permanent, full-time contract
- Preferred
- Experience in a healthcare, pharmacy, or telemedicine setting
- Familiarity with controlled drug or pharmacy supply processes
- Experience in early-stage or fast-scaling environments
Benefits
What we offer
- £28,000 base salary
- Hybrid working model with a collaborative, hands-on team
- Real ownership and a clear path to grow as the UK business scales
- The chance to be part of building something new in one of the most dynamic sectors in UK healthcare
If this resonates, we'd love to hear from you.
Patient Support Coordinator (m/f/d) in London employer: enua
As a Patient Support Coordinator at our innovative healthcare company, you will thrive in a dynamic and supportive environment that prioritises patient experience and employee growth. With a hybrid working model and a collaborative team culture, we offer real ownership of your role and the opportunity to contribute to the development of cutting-edge healthcare solutions in the UK. Join us to be part of a meaningful mission that redefines patient access and outcomes in the rapidly evolving medical cannabis sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Coordinator (m/f/d) in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with patient support or in similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient support. Think about how you’d handle specific scenarios, like resolving medication queries or dealing with upset patients. We want you to shine!
✨Tip Number 3
Show off your digital skills! Familiarise yourself with CRM systems and patient management tools. If you can demonstrate your tech-savviness during interviews, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Patient Support Coordinator (m/f/d) in London
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us know why you're passionate about supporting patients. Share any relevant experiences that highlight your empathy and commitment to providing excellent care.
Be Clear and Concise:We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to break down your skills and experiences.
Tailor Your Application:Take a moment to customise your application for the Patient Support Coordinator role. Highlight your experience in customer service or healthcare, and connect it to the specific tasks mentioned in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at enua
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent developments in the healthcare sector. Understanding their focus on medical cannabis and digital health will help you align your answers with their goals.
✨Showcase Your Communication Skills
As a Patient Support Coordinator, communication is key. Prepare examples of how you've effectively handled patient queries or customer service issues in the past. Highlight your calm and empathetic approach, especially under pressure.
✨Demonstrate Attention to Detail
In a regulated environment, attention to detail is crucial. Be ready to discuss how you ensure accuracy in documentation and case tracking. You might even want to bring up specific tools or systems you've used to maintain high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Think of scenarios where you had to resolve medication-related issues or manage patient concerns, and be prepared to explain your thought process.
