At a Glance
- Tasks: Be the first point of contact for patients, resolving queries and ensuring a smooth experience.
- Company: Fast-growing European healthcare company at the forefront of medical cannabis and digital health.
- Benefits: £28,000 salary, hybrid working model, and real ownership in a dynamic sector.
- Other info: Opportunity for growth in a collaborative, hands-on team environment.
- Why this job: Join us to redefine patient access and make a real impact in healthcare.
- Qualifications: 2+ years in customer service, excellent communication, and strong attention to detail.
The predicted salary is between 28000 - 28000 £ per year.
About us
We are a fast-growing European healthcare company operating at the intersection of medical cannabis, digital health, and regulated healthcare services. With a strong, profitable core business in Europe, centralized group functions (including procurement, finance, supply chain, and quality/regulatory), and a proven operational backbone, we are now building a scalable UK-based clinic and technology platform. Our ambition is to redefine patient access, experience, and outcomes by tightly integrating technology, clinical workflows, and data-driven growth.
Tasks
The Role
As Patient Support Coordinator, you are the first point of contact for our patients. You ensure clear communication, fast resolution of medication- and prescription-related queries, and a consistently high-quality patient experience across phone, email, and digital channels. This is a hands-on operations role in a regulated healthcare environment. You will work closely with our pharmacy, clinical, and supply chain teams to keep the patient journey smooth, compliant, and well-documented.
What you will be doing
- Patient communication: be the first responder for patient questions about prescriptions, medication availability, deliveries, and onboarding
- Issue resolution: work closely with pharmacy and clinical teams to resolve medication-related issues and keep patients informed throughout
- Coordination: act as the link between patients, pharmacy, prescribers, and our 3PL partner, ensuring accurate information is shared at every step
- Patient guidance: explain treatment processes, next steps, and basic medication information clearly and compassionately
- Documentation: record and track patient interactions accurately, in line with healthcare regulations and our internal SOPs
- Escalation: identify complex clinical or regulatory issues and escalate promptly to clinical or governance leads
- Safeguarding: recognise and escalate safeguarding concerns in line with our safeguarding policy, including indicators of patient vulnerability, abuse, or neglect
- Controlled drug awareness: handle information about Schedule 2 CBMP prescriptions accurately and in accordance with the clinic’s controlled drug governance policies
- Continuous improvement: feed insights from patient conversations back into the team to improve our processes, tooling, and FAQs
Requirements
What we are looking for
- Required
- 2+ years of customer service or patient support experience
- Excellent written and verbal communication in English; calm, empathetic, and professional under pressure
- Strong attention to detail and a methodical approach to documentation and case tracking
- High level of digital fluency — comfortable working across CRM, ticketing, telephony, and patient management systems
- Comfortable working in a regulated environment and following SOPs precisely
- Enhanced DBS check (to be completed prior to commencement of work, required under)
- Complete mandatory training including safeguarding awareness and information governance modules, before commencing duties
- Report all incidents and significant events through our incident reporting process
- Comply with all patient confidentiality obligations and information governance requirements as set out in our information governance and confidentiality policies at all times, including after leaving the role
Permanent, full-time contract
Preferred
- Experience in a healthcare, pharmacy, or telemedicine setting
- Familiarity with controlled drug or pharmacy supply processes
- Experience in early-stage or fast-scaling environments
Benefits
What we offer
- £28,000 base salary
- Hybrid working model with a collaborative, hands-on team
- Real ownership and a clear path to grow as the UK business scales
- The chance to be part of building something new in one of the most dynamic sectors in UK healthcare
If this resonates, we'd love to hear from you.
Patient Support Coordinator (m/f/d) employer: enua Pharma GmbH
As a Patient Support Coordinator at our innovative healthcare company, you will thrive in a dynamic and supportive environment that prioritises patient experience and employee growth. With a competitive salary, hybrid working model, and the opportunity to contribute to a pioneering sector in UK healthcare, we empower our team members to take ownership of their roles while fostering collaboration and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Coordinator (m/f/d)
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with patient support or in similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient support. Think about how you’d handle specific scenarios, like resolving medication queries or dealing with upset patients. We want you to shine!
✨Tip Number 3
Show off your digital skills! Familiarise yourself with CRM and patient management systems. If you can demonstrate your tech-savviness during interviews, it’ll give you a leg up on the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Patient Support Coordinator (m/f/d)
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your enthusiasm for helping patients. Share any relevant experiences that highlight your commitment to providing excellent support and care, especially in a healthcare setting.
Be Clear and Concise:We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to break down your skills and experiences clearly.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the specific requirements of the Patient Support Coordinator role. Highlight your customer service experience and any relevant skills that align with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at enua Pharma GmbH
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and the specific role of a Patient Support Coordinator. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Think about the types of patient queries you might encounter and how you would handle them. Prepare examples from your past experience where you've successfully resolved issues or provided excellent customer service. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Communication Skills
As a Patient Support Coordinator, clear communication is key. Practice articulating your thoughts clearly and empathetically. You might even want to do a mock interview with a friend to refine your verbal skills and ensure you come across as professional and approachable.
✨Highlight Your Attention to Detail
In a regulated healthcare environment, attention to detail is crucial. Be ready to discuss how you track documentation and manage patient interactions accurately. Share specific examples that showcase your methodical approach and how it has positively impacted your previous roles.
