Opportunity
As a Systems Integrator at Entrust, you will play a key role in enabling customers to successfully integrate Entrust’s Identity and Security solutions into their platforms and business processes.
Working within the Implementation & Technical Services (Professional Services) team, you will support customer integrations by providing technical guidance and helping deliver high-quality implementations across APIs, SDKs, and supporting infrastructure.
What You’ll Do
As a Systems Integrator, you will:
- Support customer onboarding and post-sales integration engagements, delivering Entrust’s Integration and Implementation Services packages remotely.
- Provide hands‑on guidance on integrating Entrust solutions via REST APIs, SDKs, and supporting workflows.
- Assist customers in following best‑practice integration patterns, including error handling, performance considerations, and go‑live readiness.
- Work with customers to understand business requirements and help translate them into effective technical implementations.
- Build working knowledge of Entrust’s identity, verification, and security products and their implementation.
- Support different integration pathways, including APIs, mobile SDKs, and web SDKs.
- Review customer implementations and provide structured feedback with guidance from senior team members.
- Assist in troubleshooting integration issues in collaboration with Support and Engineering teams.
- Work with Sales, Customer Success, Support, and Product teams to help ensure smooth customer onboarding and delivery.
- Share feedback from customer implementations to help improve products, documentation, and processes.
- Support pre- and post-sales discussions by providing technical context where required.
- Manage assigned customer engagements, maintaining clear communication and documentation throughout.
- Follow established delivery processes, tools, and best practices defined by the Professional Services team.
- Contribute to internal knowledge sharing, documentation, and continuous improvement initiatives.
What We’re Looking For
Essential Experience and Skills
- 2+ years’ experience in a customer-facing technical role such as Systems Integration, Professional Services, Technical Support, or Technical Consulting.
- Foundational understanding of RESTful APIs, integration patterns, and modern SaaS architectures.
- Experience supporting or contributing to technical integrations and customer onboarding.
- Ability to communicate technical concepts clearly to both technical and non-technical audiences.
- Strong organisational skills and ability to manage multiple tasks or projects with support.
Desirable Experience
- Experience in SaaS, identity, security, payments, or verification domains.
- Exposure to at least one development language or platform (e.g., JavaScript, iOS, Android).
- Familiarity with web technologies such as XML and CSS.
- Familiarity with tools used in integrations and diagnostics (e.g., Postman, API logs).
- Experience working with CRM or internal tooling such as Salesforce.
- Additional European language skills (French, Spanish, or German).
Benefits
- Career Growth: Professional learning and development opportunities.
- Flexibility: Remote, hybrid, or on-site options.
- Collaboration: Inclusive and collaborative teams.
EEO Statement
Entrust is an EEO/AA/Disabled/Veterans Employer. For Canadian roles, Entrust values diversity and inclusion and we are committed to building a diverse workforce. If you require an accommodation, contact accessibility@entrust.com.
