Senior Customer Success Manager

Join us at Entrust About Entrust Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. Our success is driven by curiosity, dedication, and innovation—our people. About The Opportunity As a Senior Customer Success Manager at Entrust Identity, you will play a pivotal role in our EMEA Customer Success team. Your mission is to ensure our largest customers achieve their business objectives, realize maximum value from their investment in Entrust, and strengthen their partnership with us. You will guide enterprises through digital transformation by delivering best practices and deep expertise in identity verification solutions. Key Responsibilities Customer Success Ownership: Serve as the primary advocate for strategic customers, ensuring successful adoption, usage, and value realization of Entrust Identity solutions. Outcome-Driven Engagement: Understand customer goals, define measurable success criteria, and drive initiatives to achieve those outcomes. Executive Business Reviews: Lead strategic discussions with customer stakeholders, aligning on technical, commercial, and strategic priorities. Data-Driven Insights: Analyse customer performance metrics, identify trends, and provide actionable recommendations to improve outcomes and reduce fraud and risk. Product Expertise: Develop deep knowledge of Entrust Identity platform and communicate relevant features and benefits tailored to customer needs. Proactive Risk Management: Anticipate adoption challenges and proactively implement strategies to mitigate them. Cross-Functional Collaboration: Partner with internal teams including Product, Engineering, Support, Sales, and Legal to advocate for customer needs and drive continuous improvement. Growth Enablement: Identify opportunities for expansion and collaborate with Account Executives to drive value-based growth. Qualifications 8+ years in Customer Success, Sales Engineering, or Technical Account Management, managing enterprise accounts up to and exceeding $1M/year in revenue. Practical experience with at least one programming or scripting language (e.g., Python, JavaScript, SQL) and a solid understanding of RESTful APIs. Proficiency in using BI tools and CRM platforms (e.g., Salesforce, Gainsight) to manage customer health and performance. Ability to communicate effectively across technical and executive audiences. Strong initiative and autonomy in resolving complex issues. Proven ability to advocate for customer needs and drive product enhancements. Empathy, patience, adaptability, and a collaborative mindset are essential. Preferred Qualifications Familiarity with Identity & Access Management (IAM), CIAM, or digital identity verification. Background in fintech, payments, cybersecurity, RegTech, or financial services. Proficiency in an additional language such as Spanish, French, or German is a plus. Benefits (UK) 25 days annual leave plus a day off for your Birthday. Two paid volunteering days per year. Bupa Private Medical and Dental Insurance Pension with The People’s Pension (employer contribution 4%) Generous paid parental leave Life enrichment allowance of up to £80/month for wellness services Access to learning resources like LinkedIn Learning, courses, coaching, and more Inclusive culture with regular social events and global team meetings Workstation setup support up to £300 Opportunity to join resource groups for personal and professional growth Apply Today! Join Entrust for a rewarding career journey. We support your growth with opportunities, flexibility, and a collaborative environment. We value diversity and inclusion, creating a community where everyone can be their authentic selves. If you\’re excited to make an impact, visit www.entrust.com for more info. Follow us on LinkedIn, Facebook, Instagram, and YouTube. Entrust is an EEO/AA/Disabled/Veterans Employer. We welcome applicants of all backgrounds and provide accessible application processes. For accommodations, contact accessibility@entrust.com. Recruiter: James Beck Email: James.Beck@entrust.com Seniority Level Mid-Senior level Employment Type Full-time Job Function Other Industries Software Development #J-18808-Ljbffr