Product Manager , Customer Platform

*Join us at Entrust*

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

*Get to Know Us*

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

About the Team

You\’ll be joining the team leading Entrust\’s Identity portfolio, including the solutions formerly Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry\’s most comprehensive portfolio of AI-powered, identity-centric security solutions.

Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely.

About the Opportunity

Onfido, an Entrust company, is growing fast, entering new markets and expanding its product portfolio to meet the evolving needs of our customers. You’ll be part of a mature Product organization, with strong leadership and end-to-end ownership of roadmap and delivery of the Onfido identity portfolio.

As Onfido’s portfolio expands, this role is central to Onfido’s continued transformation into a broader end-to-end SaaS-based platform, solving our clients’ biggest user identity needs.

With new use cases, product lines, and geographies, you’ll be shaping how we design and scale our platform, driving both evolution and revolution across provisioning, billing, product packages, privacy, and security. As we expand, you\’ll play a pivotal role in preparing our platform for enterprise-scale needs, enhancing security, compliance, and operational efficiency. Partnering closely with our finance, technology, ops, privacy, and security teams, you’ll connect the dots across the business with technology to provide better, faster outcomes across our customer lifecycle.

Reporting to the Director of Product – Platform, this is a high-impact and wide-reaching role, with senior stakeholders across our Sales, Customer, Finance, Privacy and Operations teams.

Responsibilities:

As Product Manager – Customer Platform, you will:

• Develop a deep understanding of your customers\’ needs, both external and internal, building a clear picture of how everything comes together to form Onfido’s internal ecosystem, and how we could improve it

• Create a compellingvision and defining success metricsfor your product domain, aligning both the team and wider stakeholders to ensure buy-in

• Strategic and tactical roadmapping and planning

• Prioritising the biggest problems in your domain and working with design and engineering teams to solve them, focusing on key outcomes and providing crystal clear requirements

• Planning, communicating, and rolling out releases and functionality to both our clients and the internal teams who serve them

• Working with other Product Managers, our Tech function and your stakeholders to improve internal processes

Essential Qualifications:

• AProduct Manager with a few major cycles (multi-quarter) of defining a product, deploying it and managing it operationally within a technical domain, preferably with platform products.

• Experience working with technically complex domains, architectures and products combined with an ability to drive product discussions in these areas

• Experience working collaboratively with cross-functional teams, including engineering, customer-facing teams, and leadership, aligning diverse stakeholders around a shared vision.

• Evidence of a structured approach to identifying the right priorities for users

• Able to ask the right questions, and listen carefully to the relevant answers

• Creative problem solver with a holistic mindset – connecting the dots, systematic in structuring them and detail-oriented in specifying them

• Ability to work with internal and external stakeholders to define product requirements

• Action-oriented and able to motivate teams and colleagues towards achieving goals

• Ability to nurture a team culture driven by trust, accountability, and a willingness to learn and share.

• Excellent communication skills, strong analytical skills, strong sense of ownership, customer focus and growth mindset

Preferred Qualifications:

• Track record of rolling out complex technology products in new geographies.

• Experience with large companies (enterprises), either as an employee, service provider, vendor, etc. and thereby familiarity with their processes and workflows

• Experience with pricing SaaS products.

• Experience with product-led growth or complex commercial systems is a plus

Benefits

• 25 days annual leave plus a day off for your Birthday.

• Two paid volunteering days per year.*

• Bupa Private Medical and Dental Insurance*

• Pension with The People’s Pension (employer contribution 4% of base salary)*

• Generous paid parental leave

• Life enrichment allowance of up to £80 per month to use for services including gym, yoga, fitness classes, massages, childcare, and therapy

• Dedicated learning opportunities including using tools likeLinkedin Learning with availability to use for learning resources such as books, coaches, conferences, courses, podcasts, and more

• Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials, and other company-wide social events

• Expense up to £300 (or local equivalent) to purchase workstation setup equipment

• The opportunity to become a member of Entrust’s resource groups in order to learn different skills in our belonging groups

#LI-CV

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

*Ready to Make an Impact?*

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

*Apply today!*

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For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact .

Recruiter:

Claudia Vernon

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.

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