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- Tasks: Lead a team to enhance customer success and drive strategic initiatives.
- Company: A leader in identity-centric security solutions with a dynamic culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by mentoring leaders and improving customer satisfaction.
- Qualifications: Extensive experience in customer success and people management.
- Other info: Exciting opportunity in Greater London with a focus on collaboration.
The predicted salary is between 54000 - 84000 £ per year.
A leader in identity-centric security solutions is seeking a Senior Manager in Customer Success to drive strategic initiatives and manage a team. The ideal candidate will have extensive experience in customer success, people management, and strategic outcomes.
This role includes:
- Mentoring team leaders
- Overseeing customer satisfaction
- Acting as a crucial partner across departments
Offering a hybrid work model, this position is based in Greater London, providing an exciting opportunity in a dynamic environment.
Senior Manager, Global Customer Success & Growth in London employer: Entrust
Contact Detail:
Entrust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Global Customer Success & Growth in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and initiatives. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success and managed teams effectively. This will help you stand out as a strategic thinker.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Manager, Global Customer Success & Growth in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Manager role. Highlight your customer success achievements and people management experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your strategic mindset can drive growth. Be genuine and let your personality come through.
Showcase Your Leadership Skills: Since this role involves mentoring and managing a team, be sure to include examples of your leadership style and successes. We want to see how you’ve inspired others and achieved strategic outcomes in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Entrust
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Be ready to discuss how you've used these metrics in previous positions to drive strategic outcomes and improve customer satisfaction.
✨Showcase Your Leadership Style
As a Senior Manager, you'll be expected to lead a team. Prepare examples of your leadership style and how you've successfully mentored team leaders in the past. Highlight specific instances where your guidance led to improved performance or customer satisfaction.
✨Understand Cross-Department Collaboration
This role requires acting as a crucial partner across departments. Familiarise yourself with how different teams within the company interact and collaborate. Be prepared to share your experiences working cross-functionally and how you’ve facilitated successful partnerships.
✨Embrace the Hybrid Work Model
Since this position offers a hybrid work model, think about how you can effectively manage a remote team while maintaining high levels of engagement and productivity. Share your strategies for balancing in-person and remote work dynamics during the interview.
