Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a high-performing team to drive customer growth and strategic initiatives.
- Company: A leading tech firm in identity security with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Why this job: Make a real impact in the digital world by enhancing customer success.
- Qualifications: 8+ years in Customer Success Management and strong communication skills.
- Other info: Join a dynamic team dedicated to innovative security solutions.
The predicted salary is between 43200 - 72000 £ per year.
A tech leader in identity security is seeking a Senior Manager of Customer Success to lead a high-performing team in London. This hybrid role involves strategic leadership, mentoring, and driving customer growth.
The ideal candidate has over 8 years of experience in Customer Success Management, exceptional communication skills, and the ability to manage cross-functional initiatives.
Join this team to help build innovative, identity-centric security solutions that ensure safety and efficiency in a digital world.
Head of Global Customer Success (SaaS) employer: Entrust
Contact Detail:
Entrust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Global Customer Success (SaaS)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role in Customer Success. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company’s values and recent projects, especially in identity security. Tailor your answers to show how your experience aligns with their mission and how you can drive customer growth.
✨Tip Number 3
Show off your soft skills! In Customer Success, communication is key. During interviews, share examples of how you've successfully managed cross-functional teams and mentored others to highlight your leadership abilities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Head of Global Customer Success (SaaS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your Customer Success Management experience and any leadership roles you've held. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission. Be genuine and let your personality come through – we love that!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Numbers and results speak volumes, so don’t shy away from sharing metrics that highlight your success in driving customer growth.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Entrust
✨Know Your Stuff
Make sure you’re well-versed in the company’s products and services, especially their identity security solutions. Research their recent projects and understand how they impact customer success. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Leadership Skills
As a Head of Global Customer Success, you'll need to demonstrate your strategic leadership abilities. Prepare examples of how you've successfully led teams, mentored individuals, and driven customer growth in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Exceptional communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using video tools to refine your delivery. Remember, it’s not just what you say, but how you say it!
✨Prepare for Cross-Functional Questions
Since the role involves managing cross-functional initiatives, be ready to discuss how you’ve collaborated with other departments in the past. Think about specific challenges you faced and how you overcame them. This will highlight your ability to work effectively across teams.
