Entrust is seeking a skilled Customer Escalations professional to own and drive high-priority escalations. You will triage issues, coordinate with Sales, Product, Engineering, and Customer Support to deliver timely solutions, while maintaining exceptional customer satisfaction across global accounts.
You will influence product directions through data-informed prioritization, manage stakeholder expectations, and ensure rigorous adherence to escalation processes and documentation.
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Customer Escalations Lead: Cross-Functional Impact employer: Entrust
Entrust is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Technical Implementation Consultants to thrive. With a strong emphasis on professional development, employees are encouraged to grow their skills through hands-on experience in networking and API integrations, while also benefiting from a supportive team environment. Located in a dynamic industry, Entrust offers unique opportunities to work on cutting-edge projects that have a meaningful impact on customer success.
