Technical Writer, Manager in Cambridge

Join us at Entrust. At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us: Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview: The purpose of this job is to lead a small team producing high quality, technical, customer-facing documentation, working in the Entrust Data Protection Solutions Engineering team in Cambridge. You'll agree the vision and roadmap for documentation with key stakeholders and own the information architecture of the document content. You'll encourage contributions from a range of other stakeholders and maintain a shared ownership, "docs as code" culture. You'll also work as a technical author yourself. You'll work closely with agile product development teams who are based in the UK and the US, alongside colleagues and stakeholders in other functions, notably Product Management.

Responsibilities:

• Work within an Agile (SAFe) product development framework, representing your team at ceremonies.
• Develop collaborative working relationships with a wide variety of stakeholders and colleagues.
• Bring key stakeholders together regularly, and agree a vision and roadmap for Technical Writing.
• Own and continuously improve the information architecture of the content in the document set.
• Own and continuously improve the quality of the content within the document set.
• Manage the priorities, tasks and deliverables of the Technical Writing Team.
• Encourage high quality technical document contributions from colleagues across the organization.
• Edit and improve content contributions from colleagues where needed.
• Ensure that documentation releases are accurately aligned with product releases.
• Create clear, jargon-free content for customers installing, using, and customizing our products.
• Encourage, prioritize and action feedback from customers and from Customer Support.
• Work with DevOps to maintain and further develop the "Docs as code" tooling platform.
• Own technical writing processes, guidelines and delivery platforms.
• Leverage AI to increase efficiency and productivity within the technical writing workflow.
• Support other teams in the delivery of compliance and certification documentation.

Qualifications:

Basic Qualifications:

• 5 - 10 years technical writing experience, preferably in a technical context.
• Experience with Jira, Git and "Docs as code" practices and tools.
• Experience with AsciiDoc or Markdown.
• Experience managing tasks for a writing team.

Preferred Qualifications:

• Bachelor's degree in a technical discipline, equivalent qualification or experience.
• Familiarity with SAFe (Scaled Agile Framework) in an agile software development environment.
• Knowledge of security software and hardware products.
• Experience of CLI, scripting, and creating API and SDK documentation.
• Experience of people management and supporting creation of an annual budget.

We welcome links to samples of work, blogs, or open source community contributions as part of your application.

At Entrust, we don't just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

• Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
• Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact? If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world—together.

Apply today.