At a Glance
- Tasks: Provide technical support to customers and translate product documentation.
- Company: Innovative company in Yorkshire specialising in desk-top instrumentation.
- Benefits: Attractive salary, permanent position, and a supportive team environment.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Join a dynamic team and use your bilingual skills to make a difference.
- Qualifications: Degree in Physical Sciences or Engineering and fluent in English and German.
The predicted salary is between 30000 - 40000 £ per year.
Sprechen Sie fließend Deutsch? Haben Sie einen naturwissenschaftlichen oder ingenieurwissenschaftlichen Degree?
Our Yorkshire based client develop and manufacture a range of products for desk-top instrumentation. They are actively recruiting for an English/German speaking Technical Support Engineer.
Duties for this position will include:
- Providing technical support / contact for customers and clients alike in an established area
- Responsibility for day to day contact with customers and clients via both email and phone
- Answering product related technical questions and general sales related enquiries
- Translating and writing technical sales literature for product documentation
Please note this is predominantly a desk role, based working within a small technical team. The successful candidate will be of graduate calibre within Physical Sciences / Engineering and will also be bi-lingual, with English + German.
You must have a good scientific background and the ability to pick up product knowledge and technical information quickly; in order to liaise with scientific professionals confidently. Excellent IT and Communication skills desired.
This is a permanent position offering an attractive salary depending on skills and experience.
Applicants must have eligibility to work in the UK on a permanent basis.
Technical Support Engineer employer: Entrust Resource Solutions
Our Yorkshire-based company is an excellent employer, offering a collaborative work culture where innovation and technical expertise thrive. With a focus on employee growth, we provide ongoing training and development opportunities, ensuring that our team members can advance their careers while contributing to cutting-edge projects in the field of desk-top instrumentation. Additionally, our commitment to work-life balance and a supportive environment makes us an attractive choice for those seeking meaningful and rewarding employment.
Contact Details:
Entrust Resource Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially those related to technical support. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and clients, being able to explain complex technical issues in simple terms is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the job.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires you to be fluent in both English and German, make sure to highlight your language proficiency right at the start of your application. We want to see how you can communicate effectively in both languages!
Tailor Your CV to the Role:Take a good look at the job description and tweak your CV to match. Emphasise your scientific background and any relevant experience in technical support. We love seeing candidates who take the time to align their skills with what we’re looking for!
Be Clear and Concise:When writing your cover letter or any application materials, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re the perfect fit for the Technical Support Engineer position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Entrust Resource Solutions
✨Brush Up on Your Technical Knowledge
Make sure you’re well-versed in the products and services offered by the company. Familiarise yourself with common technical issues and solutions related to their products, as this will help you answer questions confidently during the interview.
✨Show Off Your Language Skills
Since the role requires fluency in both English and German, practice speaking about technical topics in both languages. Be prepared to switch between languages if asked, and demonstrate your ability to communicate complex ideas clearly.
✨Prepare for Customer Interaction Scenarios
Think of examples from your past experiences where you successfully handled customer queries or technical support issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Demonstrate Your Team Spirit
As this role involves working within a small technical team, be ready to discuss how you collaborate with others. Share examples of teamwork and how you contribute to a positive work environment, as this will show you’re a great fit for their culture.
