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For Companies At a Glance
- Tasks: Lead a team and manage complex IT infrastructure projects for diverse clients.
- Company: Join one of the UK's fastest-growing Managed Service Providers.
- Benefits: Competitive salary, 22 days leave, professional development, and a collaborative culture.
- Why this job: Make a real impact in a dynamic environment with interesting technical challenges.
- Qualifications: Experience in senior technical roles and team leadership required.
- Other info: Enjoy a friendly office culture and opportunities for career growth.
The predicted salary is between 37000 - 45000 £ per year.
Join one of the UKs fastest-growing Managed Service Providers and take your IT career to the next level! If you're a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you.
What You'll Be Doing:
As the TAM Team Lead, you will hold a dual-focus position. You will act as the senior technical authority and project lead for our infrastructure environments while managing a small team of engineers. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You and your team will develop and maintain relationships that our clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who escalate faults to you for resolution.
Key Responsibilities of the Technical Account Management Team Lead Role:
- Team Leadership: Lead, mentor, and develop a small team of engineers. You will manage resource allocation, conduct 1-2-1s, and foster a culture of technical excellence.
- 3rd Line Escalation: Act as the final point of escalation for complex infrastructure issues involving Windows Server, Virtualisation, Networking, and Cloud.
- Project Engineering: Lead the end-to-end delivery of infrastructure projects (e.g., server migrations, cloud transitions, security hardening, and site decommissions).
- Technical Account Management: Build strong relationships with internal or external clients ensuring their technical roadmap aligns with business goals and that infrastructure is "fit for purpose."
- Continuous Improvement: Identify bottlenecks in current systems and propose/implement automated or modernized solutions.
Experience & Qualifications:
- Minimum 3-5 years in a senior technical role, ideally within an MSP or a multi-site internal environment.
- Previous experience managing or leading a small technical team.
- Demonstrable experience delivering 3rd line IT projects on time and within budget.
- Must be able to commute to our Bedford office and travel to client sites as needed.
- Ideally holding recognisable vendor qualifications.
- Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online.
- Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V.
- Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security).
- Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs.
- Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus.
- Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.).
What's in It for You?
- £37,000 - £45,000 based on experience.
- 22 days annual leave.
- A friendly, collaborative office culture.
- Real variety every day is different.
- Opportunities for professional development.
- High-quality tools and an environment that values good engineering.
- Avoid the city centre traffic!
- Be part of a team where your ideas and input genuinely matter.
Why entrust IT? We're an ambitious, growing MSP with a passion for doing IT right. You'll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want:
- Real influence.
- Interesting technical challenges.
- Supportive colleagues.
- Space to grow your career.
Ready to Join Us? Apply Now for this exciting new Technical Account Management Team Lead position for immediate consideration.
Technical Account Management Team Lead employer: entrust IT
Contact Detail:
entrust IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Management Team Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is your chance to demonstrate your technical expertise and leadership abilities, especially in areas like infrastructure and cloud solutions.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Think about how you would lead a team through a complex project or resolve a tricky issue. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of delivering top-notch IT solutions.
We think you need these skills to ace Technical Account Management Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Account Management Team Lead role. Highlight your leadership experience and technical expertise, especially in areas like Windows Server and cloud technologies.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or delivered complex IT projects, and show us your passion for problem-solving and collaboration.
Showcase Your Technical Skills: In your application, don't shy away from detailing your technical skills. Mention your experience with VMware, Azure, or any relevant tools that align with our needs. We want to see how you can contribute to our team!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at entrust IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Virtualisation, and Cloud technologies. Be ready to discuss specific projects you've led or contributed to, especially those involving server migrations or security hardening.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about how you fostered a culture of technical excellence and how you handled resource allocation or conducted 1-2-1s with your team members.
✨Build Client Relationships
Be ready to talk about how you've built strong relationships with clients in previous roles. Highlight any experience you have aligning technical roadmaps with business goals and how you ensured that infrastructure was 'fit for purpose'.
✨Emphasise Continuous Improvement
Think of instances where you've identified bottlenecks in systems and proposed solutions. Discuss any automated or modernised solutions you've implemented to improve efficiency, as this will show your proactive approach to problem-solving.
