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- Tasks: Lead exciting IT projects and ensure top-notch infrastructure health for clients.
- Company: Join a fast-growing Managed Service Provider with a collaborative culture.
- Benefits: Competitive salary, 22 days leave, and opportunities for professional development.
- Why this job: Make a real impact in a dynamic role with varied challenges every day.
- Qualifications: 3-5 years in a technical role, with strong skills in infrastructure and cloud technologies.
- Other info: Be part of a supportive team where your ideas truly matter.
The predicted salary is between 35000 - 38000 £ per year.
Join one of the UKs fastest-growing Managed Service Providers and take your IT career to the next level! If you're a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you.
As a TAM Team Engineer, you are the technical engine of the Technical Account Management team. This is not a standard "reactive" 3rd line role; while you will handle deep-level escalations, your primary focus is proactive infrastructure health and the delivery of technical projects. You will work closely with the Team Lead to ensure our clients' infrastructure is aligned with best practices and modern standards. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You will develop and maintain relationships that our clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who escalate faults to you for resolution.
Key Responsibilities of the TAM Team Engineer (3rd Line & Projects):
- Infrastructure Projects: Own and execute technical projects such as server migrations, Microsoft 365 tenant-to-tenant migrations, and network refreshes.
- Technical Alignment: Conduct regular technical reviews of client environments to identify risks, end-of-life hardware/software, and security gaps.
- 3rd Line Support: Act as a senior escalation point for the Service Desk, resolving complex issues across virtualization, storage, and cloud platforms.
- Documentation: Maintain high-quality technical documentation and "Site Files" for client environments to ensure seamless support across the business.
- Client Advisory: Support the Team Lead in technical meetings by providing data-driven insights on system performance and required upgrades.
Experience & Qualifications:
- Minimum 3-5 years in a technical role, ideally within an MSP or a multi-site internal environment.
- Proven ability to follow a project plan, meet milestones, and communicate progress clearly.
- Based within a commutable distance of Bedford (for site visits and office collaboration).
- Ideally holding recognisable vendor qualifications.
- Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online.
- Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V.
- Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security).
- Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs.
- Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus.
- Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.).
What's in It for You?
- £35,000 - £38,000 based on experience.
- 22 days annual leave.
- A friendly, collaborative office culture.
- Real variety every day is different.
- Opportunities for professional development.
- High-quality tools & an environment that values good engineering.
- Avoid the city centre traffic!
- Be part of a team where your ideas and input genuinely matter.
Why entrust IT? We're an ambitious, growing MSP with a passion for doing IT right. You'll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want:
- Real influence.
- Interesting technical challenges.
- Supportive colleagues.
- Space to grow your career.
Ready to Join Us? Apply Now for this exciting new TAM Team Engineer (3rd Line & Projects) position for immediate consideration.
Technical Account Management Team Engineer employer: entrust IT
Contact Detail:
entrust IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Management Team Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events to connect with folks in the field. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to the role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Technical Account Management Team Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical expertise, especially in areas like Windows Server and cloud platforms, to show us you're the right fit for the TAM Team Engineer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our needs. Share specific examples of past projects or challenges you've tackled that relate to the responsibilities listed in the job description.
Showcase Your Problem-Solving Skills: Since we’re looking for sharp-thinking problem solvers, include examples in your application that demonstrate your ability to tackle complex issues. Whether it’s through project work or 3rd line support, let us see your thought process!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at entrust IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and cloud platforms like Azure or AWS. Be ready to discuss specific projects you've worked on, especially those involving server migrations or network refreshes, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Think about how you approached the problem, the steps you took, and the outcome. This is crucial for a role that involves deep-level escalations and proactive infrastructure health.
✨Demonstrate Your Project Management Abilities
Be ready to talk about how you've followed project plans and met milestones in past projects. Highlight your communication skills and how you keep stakeholders informed, as this is key for managing technical projects effectively.
✨Build Rapport with the Interviewers
Remember, this role is about building relationships with clients. During the interview, engage with your interviewers, ask insightful questions, and show genuine interest in their company culture and values. This will help you stand out as a team player who fits well within their collaborative environment.
