2nd Line Support Engineer in Ringwood

Join to apply for the 2nd Line Support Engineer role at entrust‑it.

Base pay range

2nd Line IT Support Engineer | Ringwood (BH24) | £32k-£35k | Office‑Based.

Join one of the UK’s fastest‑growing Managed Service Providers and take your IT career to the next level! If you’re a sharp‑thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you.

At entrust‑IT, you won’t just be resetting passwords — you’ll be supporting and shaping the IT environments of businesses across the UK. Expect high‑quality tools, a supportive culture, and challenges that genuinely stretch your skills.

What You’ll Be Doing:

• Diagnose and resolve 2nd line issues via remote support
• Work with clients to fully understand and recreate problems
• Escalate complex issues to 3rd line colleagues when needed
• Monitor open tickets and drive them through to resolution
• Support a wide variety of clients, infrastructures, and technologies
• Occasionally visit customer sites (no daily travel!)
• Every day brings something different — no two networks, clients, or challenges are the same.

What You Bring:

• A logical, methodical approach to troubleshooting
• Strong communication — calm, clear, confident
• Ability to juggle priorities without losing focus
• Experience supporting organisations of roughly 20‑500 users
• Full UK driving licence

Technical Skills You’ll Use Daily:

• Windows Desktop & Server OS
• Office 365 & cloud control panels
• Desktop support & fault diagnosis
• Networking, broadband, VoIP
• Mobile device support
• Backup monitoring platforms
• Virtual/remote desktop solutions

Qualifications:

• GCSE Maths & English (C or above)
• GCSE Science or Computer‑related subject
• Valued (but not essential): Microsoft 365, CompTIA, or GTIA certifications
• Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos

What’s in It for You?

• £32,000‑£35,000 based on experience
• 22 days annual leave
• A friendly, collaborative office culture
• Real variety — every day is different
• Opportunities for professional development
• High‑quality tools & an environment that values good engineering
• Avoid the city centre traffic!
• Be part of a team where your ideas and input genuinely matter

Why entrust‑IT?
We’re an ambitious, growing MSP with a passion for doing IT right. You’ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed.

This is the place for you if you want:

• Real influence
• Interesting technical challenges
• Supportive colleagues
• Space to grow your career

Ready to Join Us?
Apply Now for this exciting new 2nd Line Support position for immediate consideration.