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- Tasks: Lead a team and manage exciting IT infrastructure projects for diverse clients.
- Company: Join one of the UK's fastest-growing Managed Service Providers.
- Benefits: Competitive salary, 22 days leave, and opportunities for professional development.
- Why this job: Make a real impact in a collaborative environment with interesting technical challenges.
- Qualifications: 3-5 years in a senior technical role and experience leading a small team.
- Other info: Enjoy a friendly office culture and avoid city centre traffic.
The predicted salary is between 37000 - 45000 £ per year.
Join one of the UK's fastest-growing Managed Service Providers and take your IT career to the next level! If you are a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you.
As the TAM Team Lead, you will hold a dual-focus position. You will act as the senior technical authority and project lead for our infrastructure environments while managing a small team of engineers. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You and your team will develop and maintain relationships that our clients put trust in to deliver the solutions that their organisations need, while providing expertise in-depth to the Service Team who escalates faults to you for resolution.
Key Responsibilities of the Technical Account Management Team Lead Role:- Team Leadership: Lead, mentor, and develop a small team of engineers. You will manage resource allocation, conduct 1-2-1s, and foster a culture of technical excellence.
- 3rd Line Escalation: Act as the final point of escalation for complex infrastructure issues involving Windows Server, Virtualisation, Networking, and Cloud.
- Project Engineering: Lead the end-to-end delivery of infrastructure projects (e.g., server migrations, cloud transitions, security hardening, and site decommissions).
- Technical Account Management: Build strong relationships with internal or external clients ensuring their technical roadmap aligns with business goals and that infrastructure is "fit for purpose."
- Continuous Improvement: Identify bottlenecks in current systems and propose/implement automated or modernised solutions.
- Minimum 3–5 years in a senior technical role, ideally within an MSP or a multi-site internal environment.
- Previous experience managing or leading a small technical team.
- Demonstrable experience delivering 3rd line IT projects on time and within budget.
- Must be able to commute to our Bedford office and travel to client sites as needed.
- Ideally holding recognisable vendor qualifications.
- Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online.
- Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V.
- Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security).
- Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs.
- Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus.
- Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.).
- £37,000 - £45,000 based on experience.
- 22 days annual leave.
- A friendly, collaborative office culture.
- Real variety every day is different.
- Opportunities for professional development.
- High-quality tools and an environment that values good engineering.
- Avoid the city centre traffic.
- Be part of a team where your ideas and input genuinely matter.
We are an ambitious, growing MSP with a passion for doing IT right. You’ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed.
This is the place for you if you want: Real influence, interesting technical challenges, supportive colleagues, and space to grow your career.
Ready to Join Us? Apply Now for this exciting new Technical Account Management Team Lead position for immediate consideration.
Technical Account Management Team Lead in London employer: entrust IT
Contact Detail:
entrust IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Management Team Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in areas like Windows Server, Virtualisation, and Cloud solutions.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Think about how you would handle complex infrastructure issues or lead a team through a project. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Technical Account Management Team Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and technical expertise, especially in areas like Windows Server and cloud technologies.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Technical Account Management Team Lead role. Share specific examples of how you've led teams and delivered successful IT projects in the past.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your sharp-thinking problem-solving abilities. Mention any complex infrastructure issues you've tackled and how you approached them, as this is key for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at entrust IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Virtualisation, and Cloud technologies. Be ready to discuss specific projects you've led or contributed to, especially those involving server migrations or security hardening.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about how you fostered a culture of technical excellence and how you handled resource allocation or conducted 1-2-1s with your team members.
✨Build Rapport with Interviewers
Since relationship-building is key in this role, practice how you would engage with clients and internal teams. Show that you can communicate effectively and build trust, as this will be crucial for your success as a Technical Account Management Team Lead.
✨Be Ready for Problem-Solving Scenarios
Expect to face some technical challenges during the interview. Prepare to walk through your thought process on resolving complex infrastructure issues, and demonstrate your ability to think critically and creatively under pressure.
