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For Companies At a Glance
- Tasks: Lead exciting IT projects and ensure top-notch infrastructure health for clients.
- Company: Join a fast-growing Managed Service Provider with a collaborative culture.
- Benefits: Competitive salary, 22 days annual leave, and opportunities for professional development.
- Why this job: Make a real impact in a dynamic role with interesting technical challenges.
- Qualifications: 3-5 years in a technical role, strong problem-solving skills, and relevant experience.
- Other info: Enjoy a friendly office culture and avoid city centre traffic!
The predicted salary is between 35000 - 38000 £ per year.
Join one of the UK’s fastest-growing Managed Service Providers and take your IT career to the next level! If you’re a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you.
What You’ll Be Doing:
As a TAM Team Engineer, you are the technical engine of the Technical Account Management team. This is not a standard "reactive" 3rd line role; while you will handle deep-level escalations, your primary focus is proactive infrastructure health and the delivery of technical projects. You will work closely with the Team Lead to ensure our clients' infrastructure is aligned with best practices and modern standards.
This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You will develop and maintain relationships that our clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who elevate faults to you for resolution.
Key Responsibilities of the TAM Team Engineer (3rd Line & Projects):
- Infrastructure Projects: Own and execute technical projects such as server migrations, Microsoft 365 tenant-to-tenant migrations, and network refreshes.
- Technical Alignment: Conduct regular technical reviews of client environments to identify risks, end-of-life hardware/software, and security gaps.
- 3rd Line Support: Act as a senior escalation point for the Service Desk, resolving complex issues across virtualization, storage, and cloud platforms.
- Documentation: Maintain high-quality technical documentation and "Site Files" for client environments to ensure seamless support across the business.
- Client Advisory: Support the Team Lead in technical meetings by providing data-driven insights on system performance and required upgrades.
Experience & Qualifications:
- Minimum 3-5 years in a technical role, ideally within an MSP or a multi-site internal environment.
- Proven ability to follow a project plan, meet milestones, and communicate progress clearly.
- Based within a commutable distance of Bedford (for site visits and office collaboration).
- Ideally holding recognisable vendor qualifications.
Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online.
Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V.
Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security).
Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs.
Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus.
Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.).
What’s in It for You?
- £35,000 - £38,000 based on experience
- 22 days annual leave
- A friendly, collaborative office culture
- Real variety every day is different
- Opportunities for professional development
- High-quality tools & an environment that values good engineering
- Avoid the city centre traffic!
- Be part of a team where your ideas and input genuinely matter
Why entrust IT?
We’re an ambitious, growing MSP with a passion for doing IT right. You’ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed.
This is the place for you if you want:
- Real influence
- Interesting technical challenges
- Supportive colleagues
- Space to grow your career
Ready to Join Us?
Apply Now for this exciting new TAM Team Engineer (3rd Line & Projects) position for immediate consideration.
Technical Account Management Team Engineer in London employer: entrust-it
Contact Detail:
entrust-it Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Management Team Engineer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in areas like server migrations or cloud solutions, making you stand out to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to the role. Think about how you would handle complex issues or project management challenges, as this will help you shine during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and being part of our exciting journey in the IT world.
We think you need these skills to ace Technical Account Management Team Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Account Management role. Highlight your hands-on experience with infrastructure projects and any relevant vendor qualifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled technical challenges and contributed to team success in previous positions.
Showcase Your Problem-Solving Skills: Since we value sharp-thinking problem solvers, include examples in your application that demonstrate your ability to resolve complex issues. This will help us see how you can contribute to our proactive approach.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on board quickly!
How to prepare for a job interview at entrust-it
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Active Directory, and cloud platforms like Azure or AWS. Be ready to discuss specific projects you've worked on and how you tackled challenges in those areas.
✨Showcase Your Project Management Skills
Since this role involves executing technical projects, be prepared to talk about your experience with project planning and execution. Highlight any successful migrations or infrastructure changes you've led, and how you kept everything on track.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like resolving complex issues or conducting technical reviews. Think through examples where you identified risks or improved client environments, and be ready to explain your thought process.
✨Demonstrate Your Client Relationship Skills
This role is all about building trust with clients. Prepare to discuss how you've maintained relationships in the past, provided advisory support, and communicated technical insights effectively. Show them you can be a reliable partner for their IT needs.
