Field 2nd Line IT Support Engineer - Milton Keynes Region

An experienced Field 2nd Line IT Support Engineer with at least 3 years of experience is needed to join the team at entrust IT, a leading Managed Services Provider supporting IT infrastructures for multiple clients. The role will cover Milton Keynes or the surrounding region on a full-time, remote (work-from-home) basis.

Candidates must be good communicators, clear thinkers and friendly people. Broad experience is valued, especially around managing IT for organisations from 20-500 users and varying needs.

Working hours are Monday to Friday, plus a weeks on-call cover on rotation across the team.

This is an excellent opportunity to progress your career with a varied workload, and an opportunity to show your potential across a range of technical challenges.

The role involves:

• High-quality tools
• Home and client-site working in your region
• Varied challenges and a focus on good quality work

Key Responsibilities:

• As an IT Field Engineer, you will already have experience with remote analysis of issues, diagnosis and support.
• Work with the customer to understand each issue so that you can recreate it, diagnose it or escalate it to 3rd line colleagues with specialist skills where necessary.
• Monitor and follow up on client\’s issues, taking ownership to see they progress to a conclusion.

Required Qualifications & Experience:

• At least 3 years of IT Support experience, preferably including on-site networking.
• Maths and English qualifications equivalent to GCSE C or above.
• Full Driving Licence.
• Access to own vehicle for visits to client sites in the region (subsidised via expenses).
• Home office environment suitable for working from home, plus some storage space for limited spares stock.
• DBS Check.
• Other additional GCSEs at C or above (or equivalent).
• Microsoft Certifications.
• CompTIA Certifications.

Desirable Skills:

• Ability to work on own initiative and in a team.
• Good communications skills.
• Ability to work effectively on client sites, balancing creative problem-solving with safe/recoverable ways of working.
• Ability to problem solve in a logical manner.
• Efficient, well-organised, and able to prioritise.
• Able to update stakeholders, manage risk and understand client priorities.
• Maintaining & improving technical documentation.
• Out of Hours cover on a rotating schedule with other colleagues.

Desirable Experience:

• Windows Desktop and Server operating systems.
• Cloud Services (control panels, Microsoft 365).
• Desktop support diagnosing problems.
• Networking, broadband, VoIP.
• Mobile Device Support.
• On-premises networking.
• Networked printers, scanners and phones.
• Remote/virtual desktop (Citrix, for instance).
• Remote Support Tools such as Connectwise Control.
• Ticketing platforms such as Connectwise Manage.

Benefits:

• Friendly environment.
• Home-based/remote working.

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

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