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- Tasks: Provide 2nd line IT support, diagnose issues, and manage client relationships.
- Company: Join entrust IT, a top Managed Services Provider in the tech industry.
- Benefits: Enjoy remote work, a friendly environment, and opportunities for career progression.
- Why this job: Tackle diverse technical challenges while working with a supportive team.
- Qualifications: 3+ years of IT support experience and relevant qualifications required.
- Other info: Flexible working hours with on-call rotation; must have a driving licence.
The predicted salary is between 28800 - 43200 £ per year.
An experienced Field 2nd Line IT Support Engineer with at least 3 years of experience is needed to join the team at entrust IT, a leading Managed Services Provider supporting IT infrastructures for multiple clients. The role will cover Milton Keynes or the surrounding region on a full-time, remote (work-from-home) basis. Candidates must be good communicators, clear thinkers and friendly people. Broad experience is valued, especially around managing IT for organisations from 20-500 users and varying needs. Working hours are Monday to Friday, plus a weeks on-call cover on rotation across the team. This is an excellent opportunity to progress your career with a varied workload, and an opportunity to show your potential across a range of technical challenges.
The role involves:
- High-quality tools
- Home and client-site working in your region
- Varied challenges and a focus on good quality work
Key Responsibilities:
- As an IT Field Engineer, you will already have experience with remote analysis of issues, diagnosis and support.
- Work with the customer to understand each issue so that you can recreate it, diagnose it or escalate it to 3rd line colleagues with specialist skills where necessary.
- Monitor and follow up on client's issues, taking ownership to see they progress to a conclusion.
Required Qualifications & Experience:
- At least 3 years of IT Support experience, preferably including on-site networking.
- Maths and English qualifications equivalent to GCSE C or above.
- Full Driving Licence.
- Access to own vehicle for visits to client sites in the region (subsidised via expenses).
- Home office environment suitable for working from home, plus some storage space for limited spares stock.
- DBS Check.
- Other additional GCSEs at C or above (or equivalent).
- Microsoft Certifications.
- CompTIA Certifications.
Desirable Skills:
- Ability to work on own initiative and in a team.
- Good communications skills.
- Ability to work effectively on client sites, balancing creative problem-solving with safe/recoverable ways of working.
- Ability to problem solve in a logical manner.
- Efficient, well-organised, and able to prioritise.
- Able to update stakeholders, manage risk and understand client priorities.
- Maintaining & improving technical documentation.
- Out of Hours cover on a rotating schedule with other colleagues.
Desirable Experience:
- Windows Desktop and Server operating systems.
- Cloud Services (control panels, Microsoft 365).
- Desktop support diagnosing problems.
- Networking, broadband, VoIP.
- Mobile Device Support.
- On-premises networking.
- Networked printers, scanners and phones.
- Remote/virtual desktop (Citrix, for instance).
- Remote Support Tools such as Connectwise Control.
- Ticketing platforms such as Connectwise Manage.
Benefits:
- Friendly environment.
- Home-based/remote working.
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Field 2nd Line IT Support Engineer - Milton Keynes Region employer: entrust-it
Contact Detail:
entrust-it Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field 2nd Line IT Support Engineer - Milton Keynes Region
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Connectwise Control and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Prepare examples of how you've successfully diagnosed and resolved IT issues in previous roles. Highlighting your problem-solving skills and ability to communicate effectively with clients will demonstrate that you're a good fit for the team.
✨Tip Number 3
Research entrust IT and their client base to understand their needs better. This knowledge will allow you to tailor your responses in interviews and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Network with current or former employees of entrust IT on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you prepare for your interview.
We think you need these skills to ace Field 2nd Line IT Support Engineer - Milton Keynes Region
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially your 3+ years of experience. Emphasise any specific skills related to remote analysis, diagnosis, and support, as well as your familiarity with the technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and friendly personality. Explain why you are interested in the role and how your background aligns with the responsibilities outlined, particularly your ability to manage IT for organisations of varying sizes.
Highlight Relevant Certifications: List any Microsoft or CompTIA certifications you hold prominently in your application. These qualifications are desirable for the role and can set you apart from other candidates.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively solved IT issues in previous roles. This could include specific challenges you've faced and how you approached them, demonstrating your logical problem-solving abilities.
How to prepare for a job interview at entrust-it
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with Windows Desktop and Server operating systems, cloud services, and remote support tools. Providing specific examples of challenges you've faced and how you resolved them will demonstrate your capability.
✨Communicate Clearly and Effectively
Since the role requires good communication skills, practice explaining complex IT issues in simple terms. This will show that you can effectively communicate with clients who may not have a technical background. Remember, clarity is key!
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to diagnosing and resolving IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your logical problem-solving skills and ability to work under pressure.
✨Understand the Company and Its Clients
Research entrust IT and its client base before the interview. Understanding their services and the types of organisations they support will help you tailor your responses and show your genuine interest in the role and the company.
