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- Tasks: Support clients' IT environments remotely and on-site, solving technical issues.
- Company: Join Entrust IT, a trusted Managed Services Provider with over a decade of experience.
- Benefits: Enjoy remote-first working, competitive salary, and a supportive team environment.
- Why this job: Experience variety in tasks and professional growth while making a real difference.
- Qualifications: 3 years of IT support experience, strong communication skills, and relevant certifications required.
- Other info: Must have a full UK driving licence and suitable home workspace.
The predicted salary is between 22400 - 28000 £ per year.
Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy variety in your day and the opportunity to work both from home and on-site? Entrust IT, a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region.
With over a decade of delivering high-quality IT solutions, we take pride in offering expert support to a diverse range of organisations — and we’re ready to welcome a talented engineer like you to our friendly and professional team.
Key Responsibilities:- Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues
- Diagnosing problems, resolving incidents, and escalating when necessary to 3rd Line colleagues
- Building strong, trust-based relationships with our clients by being approachable, dependable, and solutions-focused
- Using high-quality tools in a well-supported and organised environment
- Taking part in our team on-call rotation (1 week in several), ensuring consistent support to our valued clients
- Minimum 3 years of hands-on IT support experience, including experience with on-site networking
- Strong communication and problem-solving skills — you’re calm under pressure and naturally helpful
- Broad technical knowledge across organisations with 20-500 users
- A full UK driving licence and access to your own vehicle (travel expenses subsidised)
- A home-based workspace suitable for occasional storage of spares
- GCSE (or equivalent) in Maths and English (Grade C or above)
- Microsoft and/or CompTIA certifications
- Willingness to undergo a DBS check
- Windows Desktop & Server OS
- Microsoft 365 and cloud-based services
- VoIP, networking, broadband
- Remote Desktop (Citrix), ConnectWise, ticketing platforms
- Mobile device support, networked printers/scanners
- Competitive salary £28,000 - £35,000 (based on experience)
- Remote-first working – enjoy the balance of home working and occasional site visits
- Supportive team environment – we value clear thinking, kindness, and collaboration
- Real variety – work with different clients and solve a wide range of technical challenges
- Professional growth – we’ll support your development every step of the way
If you’re looking for a role that values your input, sharpens your skills, and offers a refreshing mix of independence and teamwork, we’d love to hear from you. APPLY for this exciting new Field 2nd Line IT Support Engineer position NOW for immediate consideration.
Field 2nd Line IT Support Engineer employer: entrust IT
Contact Detail:
entrust IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field 2nd Line IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and VoIP systems. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've successfully resolved technical issues in the past, especially in a client-facing environment. This will help you showcase your problem-solving skills and ability to build trust with clients.
✨Tip Number 3
Research Entrust IT and understand their values and the types of clients they serve. Tailoring your conversation to align with their mission can set you apart from other candidates.
✨Tip Number 4
Since this role involves fieldwork, ensure you have a reliable plan for transportation and be ready to discuss your availability for on-site visits. Highlighting your flexibility can make a positive impression.
We think you need these skills to ace Field 2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially any hands-on work with on-site networking and problem-solving skills. Use keywords from the job description to align your experience with what Entrust IT is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to build strong client relationships. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to the team.
Highlight Certifications: Clearly list any Microsoft or CompTIA certifications you hold, as these are essential requirements for the role. If you have additional relevant qualifications, be sure to include those as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at entrust IT
✨Showcase Your Problem-Solving Skills
As a Field 2nd Line IT Support Engineer, your ability to diagnose and resolve issues is crucial. Prepare examples of past experiences where you successfully solved technical problems, especially in high-pressure situations.
✨Demonstrate Strong Communication
Effective communication is key in this role. Practice explaining complex technical concepts in simple terms, as you'll need to build trust with clients who may not be tech-savvy.
✨Familiarise Yourself with Relevant Technologies
Brush up on the technologies mentioned in the job description, such as Microsoft 365, VoIP, and remote desktop solutions. Being knowledgeable about these tools will show your preparedness and enthusiasm for the role.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready demonstrates your interest in the company and the role. Ask about the team dynamics, the types of clients you'll work with, or opportunities for professional growth within the company.
