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For Companies At a Glance
- Tasks: Lead exciting IT projects and ensure top-notch infrastructure health for clients.
- Company: Join a fast-growing Managed Service Provider with a collaborative culture.
- Benefits: Competitive salary, 22 days leave, and opportunities for professional growth.
- Other info: Be part of a supportive team where your ideas truly matter.
- Why this job: Make a real impact in a dynamic role with varied challenges every day.
- Qualifications: 3-5 years in a technical role, expertise in Windows Server, and cloud experience.
The predicted salary is between 35000 - 38000 £ per year.
Join one of the UK’s fastest-growing Managed Service Providers and take your IT career to the next level! If you’re a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you.
What You’ll Be Doing:
As a Senior 3rd Line Infrastructure Engineer, you are the technical engine of the Technical Account Management team. This is not a standard "reactive" 3rd line role; while you will handle deep-level escalations, your primary focus is proactive infrastructure health and the delivery of technical projects. You will work closely with the Team Lead to ensure clients' infrastructure is aligned with best practices and modern standards. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You will develop and maintain relationships that clients put trust in to deliver the solutions that their organisations need, while providing expertise‑in‑depth to the Service Team who escalate faults to you for resolution.
Key Responsibilities of the Senior 3rd Line Infrastructure Engineer:
- Infrastructure Projects: Own and execute technical projects such as server migrations, Microsoft 365 tenant-to-tenant migrations, and network refreshes.
- Technical Alignment: Conduct regular technical reviews of client environments to identify risks, end-of-life hardware/software, and security gaps.
- 3rd Line Support: Act as a senior escalation point for the Service Desk, resolving complex issues across virtualization, storage, and cloud platforms.
- Documentation: Maintain high-quality technical documentation and "Site Files" for client environments to ensure seamless support across the business.
- Client Advisory: Support the Team Lead in technical meetings by providing data-driven insights on system performance and required upgrades.
Experience & Qualifications:
- Minimum 3-5 years in a technical role, ideally within an MSP or a multi-site internal environment.
- Proven ability to follow a project plan, meet milestones, and communicate progress clearly.
- Based within a commutable distance of Bedford (for site visits and office collaboration).
- Ideally holding recognisable vendor qualifications.
- Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online.
- Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V.
- Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security).
- Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs.
- Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus.
- Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.).
What’s in It for You?
- £35,000 - £38,000 based on experience
- 22 days annual leave
- A friendly, collaborative office culture
- Real variety every day is different
- Opportunities for professional development
- Avoid the city centre traffic!
- Be part of a team where your ideas and input genuinely matter
Why Join?
They’re an ambitious, growing MSP with a passion for doing IT right. You’ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help customers succeed. This is the place for you if you want:
- Real influence
- Interesting technical challenges
- Supportive colleagues
- Space to grow your career
Ready to Join? Apply Now for this exciting new Senior 3rd Line Infrastructure Engineer position for immediate consideration.
Senior 3rd Line Infrastructure Engineer in England employer: entrust IT
Contact Detail:
entrust IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 3rd Line Infrastructure Engineer in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can refer you to a position.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in areas like server migrations or cloud solutions, making you stand out to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to infrastructure engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. So, hit that apply button and let’s get started!
We think you need these skills to ace Senior 3rd Line Infrastructure Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior 3rd Line Infrastructure Engineer role. Highlight your technical expertise in areas like Windows Server, Azure, and networking to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of past projects or challenges you've tackled that align with what we do at StudySmarter.
Showcase Your Problem-Solving Skills: Since we value sharp-thinking problem solvers, include instances where you've proactively resolved issues or improved processes. This will help us see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at entrust IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and cloud platforms like Azure or AWS. Be ready to discuss specific projects you've worked on, especially those involving server migrations or network refreshes, as these will likely come up in conversation.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Think about how you approached the problem, the steps you took, and the outcome. This will demonstrate your ability to handle the deep-level escalations that are part of this role.
✨Be Proactive About Client Needs
Since this role focuses on proactive infrastructure health, be ready to discuss how you've previously identified risks or security gaps in client environments. Highlight any experience you have with conducting technical reviews and how you communicated findings to clients.
✨Emphasise Team Collaboration
This position involves working closely with a team, so be prepared to talk about your experience in collaborative environments. Share examples of how you've contributed to team projects or supported colleagues, especially in technical meetings where your insights made a difference.