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For Companies At a Glance
- Tasks: Lead exciting IT projects and ensure top-notch infrastructure health for clients.
- Company: Join a fast-growing Managed Service Provider with a collaborative culture.
- Benefits: Competitive salary, 22 days leave, professional development, and a friendly office vibe.
- Why this job: Tackle interesting challenges and make a real impact in the tech world.
- Qualifications: 3-5 years in a technical role, with expertise in infrastructure and cloud solutions.
- Other info: Enjoy a dynamic work environment with opportunities for career growth.
The predicted salary is between 35000 - 38000 £ per year.
Join one of the UK’s fastest-growing Managed Service Providers and take your IT career to the next level! If you’re a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you.
What You’ll Be Doing:
As a Senior 3rd Line Infrastructure Engineer, you are the technical engine of the Technical Account Management team. This is not a standard "reactive" 3rd line role; while you will handle deep-level escalations, your primary focus is proactive infrastructure health and the delivery of technical projects. You will work closely with the Team Lead to ensure our clients' infrastructure is aligned with best practices and modern standards. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You will develop and maintain relationships that our clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who escalate faults to you for resolution.
Key Responsibilities of the Senior 3rd Line Infrastructure Engineer:
- Infrastructure Projects: Own and execute technical projects such as server migrations, Microsoft 365 tenant-to-tenant migrations, and network refreshes.
- Technical Alignment: Conduct regular technical reviews of client environments to identify risks, end-of-life hardware/software, and security gaps.
- 3rd Line Support: Act as a senior escalation point for the Service Desk, resolving complex issues across virtualization, storage, and cloud platforms.
- Documentation: Maintain high-quality technical documentation and "Site Files" for client environments to ensure seamless support across the business.
- Client Advisory: Support the Team Lead in technical meetings by providing data-driven insights on system performance and required upgrades.
Experience & Qualifications:
- Minimum 3–5 years in a technical role, ideally within an MSP or a multi-site internal environment.
- Proven ability to follow a project plan, meet milestones, and communicate progress clearly.
- Based within a commutable distance of Bedford (for site visits and office collaboration).
- Ideally holding recognisable vendor qualifications.
- Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online.
- Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V.
- Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security).
- Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs.
- Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus.
- Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.).
What’s in It for You?
- £35,000–£38,000 based on experience.
- 22 days annual leave.
- A friendly, collaborative office culture.
- Real variety — every day is different.
- Opportunities for professional development.
- High-quality tools & an environment that values good engineering.
- Avoid the city centre traffic!
- Be part of a team where your ideas and input genuinely matter.
Why entrust IT?
We’re an ambitious, growing MSP with a passion for doing IT right. You’ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed.
This is the place for you if you want:
- Real influence.
- Interesting technical challenges.
- Supportive colleagues.
- Space to grow your career.
Ready to Join Us?
Apply Now for this exciting new Senior 3rd Line Infrastructure Engineer position for immediate consideration.
Senior 3rd Line Infrastructure Engineer in Bedford employer: entrust IT
Contact Detail:
entrust IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 3rd Line Infrastructure Engineer in Bedford
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This is a great way to demonstrate your capabilities beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to infrastructure engineering. Mock interviews with friends can help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior 3rd Line Infrastructure Engineer in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior 3rd Line Infrastructure Engineer role. Highlight your technical expertise in areas like Windows Server, Azure, and networking to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of past projects or challenges you've tackled that align with what we do at StudySmarter.
Showcase Your Problem-Solving Skills: Since we value sharp-thinking problem solvers, include instances where you've successfully resolved complex issues. This will demonstrate your proactive approach and ability to handle escalations effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at entrust IT
✨Know Your Tech Inside Out
As a Senior 3rd Line Infrastructure Engineer, you’ll need to showcase your expertise in Windows Server, Active Directory, and cloud platforms like Azure or AWS. Brush up on these topics and be ready to discuss specific projects you've worked on that demonstrate your skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of real-life scenarios where you had to troubleshoot complex issues or lead a project. Be ready to explain your thought process and the steps you took to resolve the situation.
✨Showcase Your Project Management Skills
Since this role involves executing technical projects, highlight your experience with project planning and execution. Discuss how you’ve met milestones and communicated progress in previous roles, as this will show you can handle the responsibilities of the position.
✨Demonstrate Your Client Relationship Skills
This role requires building trust with clients. Prepare examples of how you’ve successfully managed client relationships in the past, especially in a technical context. Emphasise your ability to provide data-driven insights and support during technical meetings.
