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- Tasks: Diagnose and resolve IT issues while supporting diverse clients and technologies.
- Company: Join a fast-growing Managed Service Provider with a collaborative culture.
- Benefits: Competitive salary, 22 days leave, and opportunities for professional development.
- Why this job: Make a real impact in IT support and enjoy daily variety in your work.
- Qualifications: GCSE Maths & English, strong troubleshooting skills, and a full UK driving licence.
- Other info: Be part of a supportive team where your ideas truly matter.
The predicted salary is between 28000 - 42000 £ per year.
Join one of the UK’s fastest-growing Managed Service Providers and take your IT career to the next level! If you’re a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT, you won’t just be resetting passwords; you’ll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills.
What You’ll Be Doing:
- Diagnose and resolve 2nd line issues via remote support
- Work with clients to fully understand and recreate problems
- Escalate complex issues to 3rd line colleagues when needed
- Monitor open tickets and drive them through to resolution
- Support a wide variety of clients, infrastructures, and technologies
- Occasionally visit customer sites (no daily travel!)
Every day brings something different; no two networks, clients, or challenges are the same.
What You Bring:
- A logical, methodical approach to troubleshooting
- Strong communication: calm, clear, confident
- Ability to juggle priorities without losing focus
- Experience supporting organisations of roughly users
- Full UK driving licence
Technical Skills You’ll Use Daily:
- Windows Desktop & Server OS
- Office 365 & cloud control panels
- Desktop support & fault diagnosis
- Networking, broadband, VoIP
- Mobile device support
- Backup monitoring platforms
- Virtual/remote desktop solutions
Qualifications:
- GCSE Maths & English (C or above)
- GCSE Science or Computer-related subject
Valued (but not essential):
- Microsoft 365, CompTIA, or GTIA certifications
- Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos
What’s in It for You?
- £32,000 - £35,000 based on experience
- 22 days annual leave
- A friendly, collaborative office culture
- Real variety; every day is different
- Opportunities for professional development
- High-quality tools & an environment that values good engineering
- Avoid the city centre traffic!
- Be part of a team where your ideas and input genuinely matter
Why entrust IT?
We’re an ambitious, growing MSP with a passion for doing IT right. You’ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want:
- Real influence
- Interesting technical challenges
- Supportive colleagues
- Space to grow your career
Ready to Join Us? Apply Now for this exciting new 2nd Line Support position for immediate consideration.
2nd Line Support Engineer employer: entrust IT
Contact Detail:
entrust IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on entrust IT. Understand their values, culture, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about diagnosing and resolving issues, brush up on your troubleshooting techniques. You might even want to run through some common scenarios with a friend or colleague to get comfortable explaining your thought process.
✨Tip Number 3
Show off your communication skills! In the interview, make sure to demonstrate how you can explain complex technical issues in a clear and calm manner. Remember, it’s not just about solving problems; it’s about making sure clients feel supported and understood.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team, the challenges they face, or the tools they use. This shows that you’re engaged and eager to learn more about how you can contribute to their success.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 2nd Line Support Engineer role. Highlight your troubleshooting abilities and any relevant technical skills, like Windows OS or Office 365, to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've solved problems in the past and how you thrive in a collaborative environment. We love a good story!
Show Off Your Communication Skills: Since this role involves supporting clients, it’s crucial to demonstrate your strong communication skills. Use clear and confident language in your application to show us you can handle client interactions with ease.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at entrust IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Desktop & Server OS, Office 365, and networking. Be ready to discuss how you've diagnosed and resolved issues in the past, as this will show your problem-solving abilities.
✨Practice Clear Communication
Since strong communication is key for this role, practice explaining complex technical issues in simple terms. You might be asked to walk through a troubleshooting scenario, so being calm and clear will help you shine.
✨Show Your Customer Service Skills
Prepare examples of how you've delivered great customer service in previous roles. Think about times when you went above and beyond to help a client or resolved a tricky situation—this will demonstrate your commitment to client satisfaction.
✨Be Ready for Variety
This role promises a mix of challenges, so be prepared to discuss how you handle changing priorities. Share experiences where you've successfully juggled multiple tasks or adapted to new technologies, showing that you're flexible and eager to learn.
