At a Glance
- Tasks: Provide top-notch technical support and collaborate on exciting new product developments.
- Company: Join Entrust, a leader in identity-centric security solutions with a global impact.
- Benefits: Enjoy career growth, flexible work options, and a collaborative culture.
- Other info: Diverse and inclusive workplace that values every identity and encourages personal growth.
- Why this job: Make a real difference in security while advancing your career in a dynamic environment.
- Qualifications: 5+ years in tech support, strong problem-solving skills, and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
Position Overview: The Sr. Technical Product Support Specialist works with internal and external clients to answer technical inquiries and resolve escalated technical issues with Entrust’s Bureau Solutions products. The incumbent also represents the service organization with new product development projects and will perform the accountabilities detailed below and other duties as assigned.
Responsibilities:
- Technical Product Support (75%)
- Provides level III service support to internal and external clients globally
- Responds to inquiries and support requests from customers in a timely manner
- Works all customer problems to resolution and escalates to engineering for assistance when necessary
- Diagnoses underlying cause of customer complaints or performance issues
- Manages Engineering Change Orders (ECO) and Field Change Orders (FCO) planning and roll-out
- Training for clients.
- New Product Development (15%)
- Acts as service team representative to assigned D5 New Product Development Core Teams
- Leads all aspects of service readiness for new Bureau Solution products as the Service Functional Team Leader during the project development phases
- Develops and manages detailed service readiness project plan
- Partners with inventory control, training, technical publications, depot/repair, and regional service teams to ensure that all required service tasks are completed prior to product launch
- Shares all relevant information from D5 New Product Development Core Teams in monthly report
- Product Lifecycle Management (10%)
- Analyze service data to quantify product and parts performance by product
- Report service data to engineering to drive product enhancements which improve product performance
Qualifications:
- Basic Qualifications:
- Associates or B.S. Degree in computer science, information systems, engineering (software, mechanical or electrical) or equivalent experience.
- Minimum 5 years of experience working with complex electro-mechanical hardware and companion software
- Knowledge of MS Office products and related software programs
- Ability to travel up to 45% with some international travel expected
- Strong customer orientation and commitment to quality
- Proven written and verbal communications skills in English, knowledge of additional language will be added advantage
- Preferred Qualifications:
- Knowledge of project management tools and techniques
- High level of mechanical aptitude.
- Ability to think analytically, solve problems, make decisions, and collaborate and work with a team
- Ability to juggle competing demands and priorities while maintaining strong attention to detail
- Experience supporting a global client base
At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:
- Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
- Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
- Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.
Apply today!
For more information, visit www.entrust.com.
Senior Tech Support Specialist in Hampshire employer: Entrust Corporation
Entrust is an exceptional employer that prioritises career growth and employee well-being, offering flexible work arrangements to suit diverse lifestyles. With a strong emphasis on collaboration and innovation, employees are encouraged to share ideas and contribute to meaningful projects in a supportive environment. Located in Whiteley, UK, Entrust fosters a culture of diversity and inclusion, ensuring that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Tech Support Specialist in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Entrust on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common tech support scenarios. Think about how you'd handle tricky customer issues or technical glitches. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to research Entrust’s products and services. Knowing their Bureau Solutions inside out will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Entrust. Let’s get you that job!
We think you need these skills to ace Senior Tech Support Specialist in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Tech Support Specialist role. Highlight your technical expertise and customer service experience, as these are key to impressing us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about tech support and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully resolved technical issues. We love seeing how you tackle challenges head-on and what impact it had on your clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Entrust Corporation
✨Know Your Tech Inside Out
As a Senior Tech Support Specialist, you'll need to demonstrate your understanding of complex electro-mechanical hardware and software. Brush up on the specific products Entrust offers and be ready to discuss how you've resolved similar technical issues in the past.
✨Showcase Your Customer Service Skills
This role is all about providing top-notch support to clients. Prepare examples of how you've successfully handled customer inquiries and escalated issues. Highlight your commitment to quality and how you ensure customer satisfaction.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Practice articulating your thought process when diagnosing problems and how you would approach resolving them. This will showcase your analytical skills and ability to think on your feet.
✨Demonstrate Team Collaboration
Entrust values collaboration, so be prepared to discuss your experience working in teams, especially in new product development. Share how you've partnered with different departments to ensure service readiness and how you communicate effectively with team members.
